Dear facebook admin*My name’s Han Nguyen, on monday night ** Aug at **pm, i’m been kic...

GetHuman-hnchicag's customer service issue with Facebook from August 2018

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Help with my Facebook issue
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-hnchicag will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-hnchicag can let us know if they help or not.
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-hnchicag's own words
Dear facebook admin*My name’s Han Nguyen, on monday night ** Aug at **pm, i’m been kick out of my facebook while using it. I try to relog in but my password has been denied. I believe that someone has hack my account due to below points:**. I always use that same password and for sure that i use it for my fb log in too. **. When i hit forgot password, it said “we will send you a code to confirm this account is yours” then it show email: n**********u@b*********.com. This is not my email that i use to register for fb. I only have * emails : *****@***.com and *****@***.com ( nothing end with @B******.com). I believe that somebody change the email. **. It also change my phone number hence i don’t receive any verification like i always had. My phone number is ********** **. I try fb tool to recover my account but it said my account ID doesn’t seem match any account but i always use it to log in every time at college library. * Could you please verify my account and restore it for me? I have a lot of memories in that account and it’s hurtful to lose it. *My fb Id login is : ***********My password is: *****Nkimball**Thank you so much*Han nguyen.

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Facebook

Customer service issue
Reported by GetHuman-hnchicag
Aug 15th, 2018 - 3 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 105198 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-hnchicag started working on this issue
Aug 15th, 2018 5:32pm

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