Dear facebook admin*My name’s Han Nguyen, on monday night ** Aug at **pm, i’m been kic...

GetHuman-hnchicag's customer service issue with Facebook from August 2018

6 views | 105198 similar | 0 following
Help with my Facebook issue
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-hnchicag will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-hnchicag can let us know if they help or not.
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-hnchicag's own words
Dear facebook admin*My name’s Han Nguyen, on monday night ** Aug at **pm, i’m been kick out of my facebook while using it. I try to relog in but my password has been denied. I believe that someone has hack my account due to below points:**. I always use that same password and for sure that i use it for my fb log in too. **. When i hit forgot password, it said “we will send you a code to confirm this account is yours” then it show email: n**********u@b*********.com. This is not my email that i use to register for fb. I only have * emails : *****@***.com and *****@***.com ( nothing end with @B******.com). I believe that somebody change the email. **. It also change my phone number hence i don’t receive any verification like i always had. My phone number is ********** **. I try fb tool to recover my account but it said my account ID doesn’t seem match any account but i always use it to log in every time at college library. * Could you please verify my account and restore it for me? I have a lot of memories in that account and it’s hurtful to lose it. *My fb Id login is : ***********My password is: *****Nkimball**Thank you so much*Han nguyen.

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Customer service issue
Reported by GetHuman-hnchicag
Aug 15th, 2018 - 3 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 105198 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License


GetHuman-hnchicag started working on this issue
Aug 15th, 2018 5:32pm

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