Hi Facebook team,**My name is Heng Aik Yen May,*I cant log in due to my FB account (Vic...
GetHuman993585's customer service issue with Facebook from August 2018
Help with my Facebook issue
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman993585 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman993585 can let us know if they help or not.
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman993585's own words
Hi Facebook team,**My name is Heng Aik Yen May,*I cant log in due to my FB account (Victoria Aik Yen) has been hacked, they changed my name to (Wut Yi Moe), changed my password, email and contact number everything i have access into my account . But now they deactivated my account so I really can’t search my Facebook online. My email is ******@***.com*mailto:*****@***.com** please do reply ASAP as the hacker has started to do inappropriate things in my account.**I received a notice from Facebook at ******** , *:**am , but that time I already fall asleep so couldn’t respond immediately. As below is my proven .*I hope my request will get your attention to get my account back!**thank you .
GetHuman993585 did not yet indicate what Facebook should do to make this right.
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