Hello I believe my facebook account was hacked two days ago,**I have had my facebook ac...

GetHuman992258's customer service issue with Facebook from August 2018

27 views | 104302 similar | 0 following
Help with my Facebook issue
GetHuman992258's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman992258 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman992258 can let us know if they help or not.
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman992258's own words
Hello I believe my facebook account was hacked two days ago,**I have had my facebook account for many years now* I originally signed up for Facebook with the email address *****@***.com. This email address is now inactive as I have not used it in a long time. I am unable to reset my password using the email due to the fact that it is inactive. **I have followed the steps to verify my identity multiple times by sending in a picture of my drivers license and identifying my facebook friends. But after doing all these steps and changing my password I try to log in to find out that my password has been changed again. Facebook notifies me that my password changes from a samsung galaxy phone - I do not have a samsung galaxy. I think that someone is changing my password to something different every time I try to recover my account.**I desperately need my account back - I run my business from my account...**Thanks so much for your help.

GetHuman992258 did not yet indicate what Facebook should do to make this right.

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Customer service issue
Reported by GetHuman992258
Aug 14th, 2018 - 3 years ago
Seen by 27 customers so far
Similar issue to 104302 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License


GetHuman992258 started working on this issue
Aug 14th, 2018 8:39pm
GetHuman992258 indicated the issue is not fixed yet.
Aug 15th, 2018 2:45am
GetHuman992258 indicated the issue is not fixed yet.
Aug 16th, 2018 10:30am
GetHuman992258 indicated the issue is not fixed yet.
Aug 16th, 2018 3:52pm

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