GetHuman990507's customer service issue with Facebook from August 2018
Help with my Facebook issue
The issue in GetHuman990507's own words
Appeal the cancellation of my personal account that was deleted. ... I had two Facebook accounts. One for work and one personal. Someone reported my work account thinking it was a fraudulent account. I tried to appeal the cancellation with Facebook and they reinstated my work account. What I didn’t understand properly at the time was that by reinstating my work account they would cancel my personal account that I’ve had for over a decade. I tried to explain my situation and sent several messages and finally realized based on the answers that most likely I was chatting with a bot at the other end. In an ideal world I would want to keep both accounts. I have a separate work account because I work for an organization that services teen programs and like many educators in my position I would like to keep my work life and personal life separate. However if I must choose, I don’t want to lose my personal account which has a decade worth of photos, connections, groups and my own personal band page connected with it. The personal account is associated with the email *****@***.com and the work account is associated with the email *****@***.com.
Customer service at Facebook has now become unresponsive to my issue. I think they consider the matter closed because they were able to address my initial appeal to restore my work account when it was reported as fraudulent. However, I didn’t understand that by restoring the work account in my name, my personal account would be deleted. When I put in a second appeal to restore the personal account, Facebook would no longer respond to my Inquiries.
Restoring my personal account. While In a perfect world I’d want to keep both accounts, If I can only have one FB account, I want the one I opened in **** that has all my photos, video, band page, and full network of friends and family.
I’ve been a Facebook user for ** years and never had a problem. I had a band page associated with my personal account. My work account was connected to the business page for my organization. There has never been misuse on either account I hold.
I’ve tried Submitting several appeals through the Facebook Help*contact page once my personal account was deactivated. I tried reaching out via messenger and on twitter.
I have an issue with Facebook too
How GetHuman990507 fixed the problem
I wrote to a local news station “help me Howard” that had a direct customer service contact at Facebook. As soon as they submitted an inquiry on my behalf they were able to reinstate my personal account. Unfortunately, because of facebook’s policy I was unable to save my work account.
Please help with my Facebook issue
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