Decade old personal account deleted.

GetHuman990507's customer service issue with Facebook from August 2018

Help with my Facebook issue
The issue in GetHuman990507's own words
Appeal the cancellation of my personal account that was deleted. ... I had two Facebook accounts. One for work and one personal. Someone reported my work account thinking it was a fraudulent account. I tried to appeal the cancellation with Facebook and they reinstated my work account. What I didn’t understand properly at the time was that by reinstating my work account they would cancel my personal account that I’ve had for over a decade. I tried to explain my situation and sent several messages and finally realized based on the answers that most likely I was chatting with a bot at the other end. In an ideal world I would want to keep both accounts. I have a separate work account because I work for an organization that services teen programs and like many educators in my position I would like to keep my work life and personal life separate. However if I must choose, I don’t want to lose my personal account which has a decade worth of photos, connections, groups and my own personal band page connected with it. The personal account is associated with the email *****@***.com and the work account is associated with the email *****@***.com.
Customer service at Facebook has now become unresponsive to my issue. I think they consider the matter closed because they were able to address my initial appeal to restore my work account when it was reported as fraudulent. However, I didn’t understand that by restoring the work account in my name, my personal account would be deleted. When I put in a second appeal to restore the personal account, Facebook would no longer respond to my Inquiries.
Restoring my personal account. While In a perfect world I’d want to keep both accounts, If I can only have one FB account, I want the one I opened in **** that has all my photos, video, band page, and full network of friends and family.
I’ve been a Facebook user for ** years and never had a problem. I had a band page associated with my personal account. My work account was connected to the business page for my organization. There has never been misuse on either account I hold.
I’ve tried Submitting several appeals through the Facebook Help*contact page once my personal account was deactivated. I tried reaching out via messenger and on twitter.
I have an issue with Facebook too
How GetHuman990507 fixed the problem
I wrote to a local news station “help me Howard” that had a direct customer service contact at Facebook. As soon as they submitted an inquiry on my behalf they were able to reinstate my personal account. Unfortunately, because of facebook’s policy I was unable to save my work account.
Please help with my Facebook issue
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Facebook
Customer service issue
Reported by GetHuman990507
Aug 14th, 2018 - a yr ago
I have an issue with Facebook too
Fixed
GetHuman990507 shared how to fix
Seen by 22 customers so far
Similar issue to 103973 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman990507 started working on this issue
Aug 14th, 2018 3:11pm
GetHuman990507 indicated the issue is not fixed yet.
Aug 14th, 2018 5:50pm
GetHuman990507 indicated the issue is not fixed yet.
Aug 14th, 2018 5:51pm
GetHuman990507 indicated the issue is not fixed yet.
Aug 14th, 2018 6:34pm
GetHuman990507 indicated the issue is not fixed yet.
Aug 14th, 2018 6:35pm
GetHuman990507 indicated the issue is not fixed yet.
Aug 14th, 2018 7:45pm
GetHuman990507 indicated the issue is not fixed yet.
Aug 14th, 2018 10:08pm
GetHuman990507 shared this issue with friends on Facebook
Aug 14th, 2018 10:09pm
GetHuman990507 confirmed the issue is fixed. Hooray!
Aug 17th, 2018 4:14pm