Hello there, I had recently purchased a new phone I re-downloaded the Facebook app it w...

GetHuman-tedblis's customer service issue with Facebook from August 2018

11 views
 | 
99229 similar
 | 
0 following
Help with my Facebook issue
GetHuman-tedblis's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-tedblis will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-tedblis can let us know if they help or not.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
The issue in GetHuman-tedblis's own words
Hello there, I had recently purchased a new phone I re-downloaded the Facebook app it wouldn't let me open my Facebook account. When I first joined Facebook my account was my old email which is *****@***.com I don't remember using my phone number for that account and I don't remember the password to that old email account due to it being yrs ago since I had it I have tried all things to try and recover it and I cant still access it . I now have a new email address that I use and now whenever I go to put my phone number in place it keeps pulling up a new Facebook account instead of my old account that I had with my other phone before I received this new one.My old Facebook page has my picture of me on it. I have my ID if it is needed it I'm just trying to get back into my current account without having to start over and make a new one. My current email is *****@***.com and my phone number is ********** if you need to reach me. *Thanks In Advance*Mr.Blissett
GetHuman-tedblis did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-tedblis fixed the problem
We are waiting for GetHuman-tedblis to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-tedblis fixes it.
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman-tedblis
Aug 10th, 2018 - a yr ago
I have an issue with Facebook too
Fixed
Seen by 11 customers so far
Similar issue to 99229 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-tedblis started working on this issue
Aug 10th, 2018 1:22am
GetHuman-tedblis indicated the issue is not fixed yet.
Aug 10th, 2018 2:23am
GetHuman-tedblis indicated the issue is not fixed yet.
Aug 10th, 2018 2:27am
GetHuman-tedblis indicated the issue is not fixed yet.
Aug 10th, 2018 2:29am
GetHuman-tedblis indicated the issue is not fixed yet.
Aug 11th, 2018 3:01am
GetHuman-tedblis indicated the issue is not fixed yet.
Aug 13th, 2018 3:19am