I'll try this again. I am a United States Navy Recruiter and my account is locked. I ha...

GetHuman973185's customer service issue with Facebook from August 2018

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Help with my Facebook issue
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The issue in GetHuman973185's own words
I'll try this again. I am a United States Navy Recruiter and my account is locked. I had to send a picture in I guess proving that I am human. I have spent many hours creating a page for work and a regular profile page for regular stuff. Every military recruiter, not just Navy, uses Facebook for contacts and to keep in touch with future sailors. I have spoken to them and not one has had this issue. It would be great if Facebook would give an explanation of why they lock the account as apposed to just saying you can't use Facebook until we review the pic. I understand security and all that but give a reason so the user will avoid this issue again. For a company built on communication why is it so hard for them to communicate? Will I get a refund on the money I have spent boosting my post? How do I even find out? This lock out may potentially cause me to lose future sailors. I am sure Facebook understands the value of keeping the customers. Dear Facebook. If you see this message please look at the pic of my super big bald head and let my account be free! Thanks Mark and team!**I listed my personal email in the last description so I will list my work email this time.**Very Respectfully,*Paul C. Allen
GetHuman973185 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman973185
Aug 9th, 2018 - a yr ago
I have an issue with Facebook too
Fixed
Seen by 1 customer so far
Similar issue to 99112 others
0 customers following this
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman973185 started working on this issue
Aug 9th, 2018 10:30pm
GetHuman973185 indicated the issue is not fixed yet.
Aug 9th, 2018 10:32pm