I have been locked out of my account for * weeks waiting on FB to EMAIL me as they said...

GetHuman940222's customer service issue with Facebook from August 2018

Help with my Facebook issue
The issue in GetHuman940222's own words
I have been locked out of my account for * weeks waiting on FB to EMAIL me as they said they would. my old email account connected to my account Carol Gremillion was *****@***.com. I do not have this email account any more.. it has been gone for awhile and I cannot gain access to it. I do not have a phone number connected to my FB account. My new email is *****@***.com.. I tried to change it to this email address but did not receive an email. then just tried again last week with another email address of *****@***.com and still nothing from FB on how to recover my FB accounts Carol Gremillion (my personal) and Carol Gremillion Realtor (my real estate one). I have continually requested an email to help recover my accounts. Please advise!!!
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Facebook

Customer service issue
Reported by GetHuman940222
Aug 1st, 2018 - 9 mons ago
I have an issue with Facebook too
Fixed
Seen by 5 customers so far
Similar issue to 90384 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman940222 started working on this issue
Aug 1st, 2018 9:18pm
GetHuman940222 shared this issue with followers on Twitter
Aug 1st, 2018 9:19pm
GetHuman940222 indicated the issue is not fixed yet.
Aug 1st, 2018 10:21pm
GetHuman940222 indicated the issue is not fixed yet.
Aug 1st, 2018 10:24pm
GetHuman940222 indicated the issue is not fixed yet.
Aug 2nd, 2018 10:26pm
GetHuman940222 indicated the issue is not fixed yet.
Aug 4th, 2018 10:24pm