Hacked and locked out

GetHuman-ddruiz's customer service issue with Facebook from July 2018

86329 similar
0 following
Help with my Facebook issue
GetHuman-ddruiz's next move: try the Facebook help center again.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-ddruiz will want to follow the link below to head to their help center. We will check on GetHuman-ddruiz later to make sure it's all set or try to help escalate.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-ddruiz's own words
A virus has been put on my Facebook and now I can’t get it. I need to be able to get back in ... My name is Christyline Ruiz and I have been trying to get some help since ********* for an issue on my Facebook. I received a private message that was click bait and my account has been locked since. I received an email saying someone was trying to get into my account so I changed the password and logged out of all devices. When I did that and tried to log back in, the hacker or virus, has my account set up for code generator (I did not have this before) I have changed my password numerous times but that does not help since I don’t have access to get the code to input in the account. I can give you any proof you need to see that this is my account. I’ve also had * friends report the issue from their pages since I can’t get into mine and contact you guys from there. Please I need help. I have even sent a picture of my drivers license.
Facebook has not helped. I’ve emailed them, * of my friends have contacted them and no one is trying to help me
I want to be able to get back into my account, that’s only fair
I have been a customer since ****
Emailed Facebook, downloaded virus sweeper on phone, changed password numerous times which doesn’t help since there was a code generator set up
I have an issue with Facebook too
How GetHuman-ddruiz fixed the problem
We are waiting for GetHuman-ddruiz to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-ddruiz fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-ddruiz
Jul 28th, 2018 - 10 mons ago
I have an issue with Facebook too
Seen by 11 customers so far
Similar issue to 86329 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman-ddruiz started working on this issue
Jul 28th, 2018 3:01pm
GetHuman-ddruiz indicated the issue is not fixed yet.
Jul 28th, 2018 3:03pm
GetHuman-ddruiz indicated the issue is not fixed yet.
Jul 28th, 2018 4:06pm
GetHuman-ddruiz indicated the issue is not fixed yet.
Jul 29th, 2018 4:02pm