Hacked and locked out

GetHuman-ddruiz's customer service issue with Facebook from July 2018

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86329 similar
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Help with my Facebook issue
GetHuman-ddruiz's next move: try the Facebook help center again.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-ddruiz will want to follow the link below to head to their help center. We will check on GetHuman-ddruiz later to make sure it's all set or try to help escalate.
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-ddruiz's own words
A virus has been put on my Facebook and now I can’t get it. I need to be able to get back in ... My name is Christyline Ruiz and I have been trying to get some help since ********* for an issue on my Facebook. I received a private message that was click bait and my account has been locked since. I received an email saying someone was trying to get into my account so I changed the password and logged out of all devices. When I did that and tried to log back in, the hacker or virus, has my account set up for code generator (I did not have this before) I have changed my password numerous times but that does not help since I don’t have access to get the code to input in the account. I can give you any proof you need to see that this is my account. I’ve also had * friends report the issue from their pages since I can’t get into mine and contact you guys from there. Please I need help. I have even sent a picture of my drivers license.
Facebook has not helped. I’ve emailed them, * of my friends have contacted them and no one is trying to help me
I want to be able to get back into my account, that’s only fair
I have been a customer since ****
Emailed Facebook, downloaded virus sweeper on phone, changed password numerous times which doesn’t help since there was a code generator set up
I have an issue with Facebook too
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Facebook

Facebook
Customer service issue
Reported by GetHuman-ddruiz
Jul 28th, 2018 - 10 mons ago
I have an issue with Facebook too
Fixed
Seen by 11 customers so far
Similar issue to 86329 others
0 customers following this
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-ddruiz started working on this issue
Jul 28th, 2018 3:01pm
GetHuman-ddruiz indicated the issue is not fixed yet.
Jul 28th, 2018 3:03pm
GetHuman-ddruiz indicated the issue is not fixed yet.
Jul 28th, 2018 4:06pm
GetHuman-ddruiz indicated the issue is not fixed yet.
Jul 29th, 2018 4:02pm