It has been over a week (since *******) that I have had a problem with my facebook account. I have tried since then to get help. Facebook has yet to reach out to help me!!!!! I am so disappointed in the so called support!!!!

GetHuman920670's customer service issue with Facebook from July 2018

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Help with my Facebook issue
GetHuman920670's next move: try the Facebook help center again.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman920670 will want to follow the link below to head to their help center. We will check on GetHuman920670 later to make sure it's all set or try to help escalate.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman920670's own words
just log on to my account ... Since ******* after receiving a message from a friend to open a "You-tube" I have not had access to my facebook account. It does not help to change the password!!! following is the message I get* however, I definitely did not request "a code" as it suggests:**Two-Factor Authentication Required*You’ve asked us to require a *-digit login code when anyone tries to access your account from a new device or browser.*Enter the *-digit code from your Code Generator or *rd party app below.
I want it fixed so I may log in to my account
I've tried everything that was suggested
I have an issue with Facebook too
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Facebook

facebook
Customer service issue
Reported by GetHuman920670
Jul 26th, 2018 - 10 mons ago
I have an issue with Facebook too
Fixed
Seen by 5 customers so far
Similar issue to 84640 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman920670 started working on this issue
Jul 26th, 2018 10:13pm
GetHuman920670 shared this issue with friends on Facebook
Jul 26th, 2018 10:16pm
GetHuman920670 indicated the issue is not fixed yet.
Jul 26th, 2018 11:16pm
GetHuman920670 indicated the issue is not fixed yet.
Jul 31st, 2018 12:29am
GetHuman920670 indicated the issue is not fixed yet.
Jul 31st, 2018 12:35am
GetHuman920670 indicated the issue is not fixed yet.
Jul 31st, 2018 12:39am