The code to recover my account does not go to my phone or email

GetHuman919978's customer service issue with Facebook from July 2018

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Help with my Facebook issue
GetHuman919978's next move: try the Facebook help center again.
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The issue in GetHuman919978's own words
Go into my account and change the password ... I received an email that someone in MO logged into my account. I went through the steps to fix the problem and got to the point where I was to choose the method to receive my one time passcode to change the password. No messages were sent, I tried my phone and email, which have been associated with my account for years. How do I get back into my account??? I assume that as we speak the hacker is going to town with my account and friends list.
I tried this MULTIPLE times. There is not any help for this on the help center
I just want to get back my account so my friends accounts are compromised as well
I have been a customer since **** I think, if not earlier
NO IDEA WHAT ELSE TO TRY!!!!!!
I have an issue with Facebook too
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Facebook

Hacked account recovery
Customer service issue
Reported by GetHuman919978
Jul 26th, 2018 - 10 mons ago
I have an issue with Facebook too
Fixed
Seen by 7 customers so far
Similar issue to 84447 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman919978 started working on this issue
Jul 26th, 2018 7:13pm
GetHuman919978 shared this issue with your circles on Google+
Jul 26th, 2018 7:14pm
GetHuman919978 indicated the issue is not fixed yet.
Jul 26th, 2018 7:25pm
GetHuman919978 indicated the issue is not fixed yet.
Jul 26th, 2018 8:22pm
GetHuman919978 indicated the issue is not fixed yet.
Jul 27th, 2018 8:57pm