The code to recover my account does not go to my phone or email
GetHuman919978's customer service issue with Facebook from July 2018
Help with my Facebook issue
GetHuman919978's next move: try the Facebook help center again.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman919978 will want to follow the link below to head to their help center. We will check on GetHuman919978 later to make sure it's all set or try to help escalate.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
The issue in GetHuman919978's own words
Go into my account and change the password ... I received an email that someone in MO logged into my account. I went through the steps to fix the problem and got to the point where I was to choose the method to receive my one time passcode to change the password. No messages were sent, I tried my phone and email, which have been associated with my account for years. How do I get back into my account??? I assume that as we speak the hacker is going to town with my account and friends list.
I tried this MULTIPLE times. There is not any help for this on the help center
I just want to get back my account so my friends accounts are compromised as well
I have been a customer since **** I think, if not earlier
NO IDEA WHAT ELSE TO TRY!!!!!!
I have an issue with Facebook too
How GetHuman919978 fixed the problem
We are waiting for GetHuman919978 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.