I recently got married and had my last named legally changed to D’Angelo. Facebook woul...

GetHuman-jrdangel's customer service issue with Facebook from July 2018

19 views | 84410 similar | 0 following
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The issue in GetHuman-jrdangel's own words
I recently got married and had my last named legally changed to D’Angelo. Facebook would not allow me to change my name because, apparently, their server does not recognize special characters. An apostrophe falls under that category. I finally uploaded a picture of my brand new driver license with the new last name, apostrophe included, and they still wouldn’t accept it. My husband’s last name is on Facebook with the apostrophe, as is his siblings, cousins, and their spouses. It’s extremely frustrating that I have to alter my new name that is legally (through the US government) correct just so it fits with the guidelines. How can a legal name, with an apostrophe and proof of correctness, not be accepted? It’s even changed with the apostrophe through Social Security. Twitter and Instagram had no issue. I want this fixed so my name appears as D’Angelo.

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Facebook

Customer service issue
Reported by GetHuman-jrdangel
Jul 26th, 2018 - 3 years ago
Fixed
Seen by 19 customers so far
Similar issue to 84410 others
0 customers following this
Items needed
Email on Account
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Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-jrdangel started working on this issue
Jul 26th, 2018 6:25pm
GetHuman-jrdangel shared this issue with followers on Twitter
Jul 26th, 2018 6:26pm
GetHuman-jrdangel indicated the issue is not fixed yet.
Jul 26th, 2018 7:26pm
GetHuman-jrdangel indicated the issue is not fixed yet.
Jul 26th, 2018 7:27pm
GetHuman-jrdangel indicated the issue is not fixed yet.
Jul 26th, 2018 7:27pm
GetHuman-jrdangel indicated the issue is not fixed yet.
Jul 26th, 2018 7:27pm
GetHuman-jrdangel indicated the issue is not fixed yet.
Jul 27th, 2018 7:51am
GetHuman-jrdangel indicated the issue is not fixed yet.
Jul 27th, 2018 7:51am
GetHuman-jrdangel indicated the issue is not fixed yet.
Jul 27th, 2018 8:53pm

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