Received a message on Messenger for what I thought was a trusted source! Ended up bein...

GetHuman-cmarx's customer service issue with Facebook from July 2018

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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-cmarx's own words
Received a message on Messenger for what I thought was a trusted source! Ended up being a hacker video through youtube. Like an idiot I logged in again once prompted and the hackers got my account, I usually delete such things, but because it came from someone I know, I opened it! I quickly tried to warn everyone by posting that "ive been hacked, do not open any messages from me" Then my account was disabled. I have not been able to access any code to logon again, so I am locked out! I do not trust my account as the password for that is the same as my facebook. I am contacting you from my work computer and that email is *****@***.com. The only email facebook has is my aol. -- I no longer trust that email (*****@***.com) so I would prefer you contact me on the rvcschools. account. My cell number, which is NOT on my account either is ***-***-****. Please advise. Claudia Patino Marx work * ***-***-****
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Customer service issue
Reported by GetHuman-cmarx
Jul 26th, 2018 - 10 mons ago
I have an issue with Facebook too
Seen by 4 customers so far
Similar issue to 83990 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman-cmarx started working on this issue
Jul 26th, 2018 11:32am
GetHuman-cmarx indicated the issue is not fixed yet.
Jul 26th, 2018 1:23pm
GetHuman-cmarx indicated the issue is not fixed yet.
Jul 30th, 2018 11:26am