Received a message on Messenger for what I thought was a trusted source! Ended up bein...

GetHuman-cmarx's customer service issue with Facebook from July 2018

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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-cmarx's own words
Received a message on Messenger for what I thought was a trusted source! Ended up being a hacker video through youtube. Like an idiot I logged in again once prompted and the hackers got my account, I usually delete such things, but because it came from someone I know, I opened it! I quickly tried to warn everyone by posting that "ive been hacked, do not open any messages from me" Then my account was disabled. I have not been able to access any code to logon again, so I am locked out! I do not trust my aol.com account as the password for that is the same as my facebook. I am contacting you from my work computer and that email is *****@***.com. The only email facebook has is my aol. -- I no longer trust that email (*****@***.com) so I would prefer you contact me on the rvcschools. account. My cell number, which is NOT on my account either is ***-***-****. Please advise. Claudia Patino Marx work * ***-***-****
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Facebook

Customer service issue
Reported by GetHuman-cmarx
Jul 26th, 2018 - 10 mons ago
I have an issue with Facebook too
Fixed
Seen by 4 customers so far
Similar issue to 83990 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-cmarx started working on this issue
Jul 26th, 2018 11:32am
GetHuman-cmarx indicated the issue is not fixed yet.
Jul 26th, 2018 1:23pm
GetHuman-cmarx indicated the issue is not fixed yet.
Jul 30th, 2018 11:26am