My business account's profile picture, a perfectly innocuous photo done professionally...

GetHuman-ateasenf's customer service issue with Facebook from July 2018

5 views | 83567 similar | 0 following
Help with my Facebook issue
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-ateasenf will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-ateasenf can let us know if they help or not.
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The issue in GetHuman-ateasenf's own words
My business account's profile picture, a perfectly innocuous photo done professionally, was reported for nudity. There was no nudity in the picture. Some people utilize the report function to harass others, and because its next to impossible to contact Facebook about Report Trolls (people who report everything and anything to harass another person by unfairly getting their account banned) theres almost nothing a victim can do. Luckily, supposedly, you are "reviewing" the photo. Yet, for however long that takes, I'm still on a ban. This is a severe inconvenience, unfair, and ridiculous. I did nothing wrong. I want my account abilities reinstated. I want there to be consequences for excessive unwarranted reporting. I want you to review any supposed behavior before inflicting unfair consequences on them. You say you want me to pay to boost my brand, yet you can't even manage to give the most basic of customer service. You are allowing people to harass others by exploiting your report function. This needs to be fixed.

GetHuman-ateasenf did not yet indicate what Facebook should do to make this right.

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Facebook

Customer service issue
Reported by GetHuman-ateasenf
Jul 26th, 2018 - 3 years ago
Fixed
Seen by 5 customers so far
Similar issue to 83567 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-ateasenf started working on this issue
Jul 26th, 2018 12:09am
GetHuman-ateasenf indicated the issue is not fixed yet.
Jul 26th, 2018 1:18am
GetHuman-ateasenf indicated the issue is not fixed yet.
Jul 27th, 2018 3:28am
GetHuman-ateasenf indicated the issue is not fixed yet.
Jul 27th, 2018 3:29am
GetHuman-ateasenf indicated the issue is not fixed yet.
Jul 27th, 2018 3:29am
GetHuman-ateasenf indicated the issue is not fixed yet.
Jul 29th, 2018 2:55am

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