My Facebook account said my session expired and I needed to log back in. Now, I cannot...

GetHuman-saabcha's customer service issue with Facebook from July 2018

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The issue in GetHuman-saabcha's own words
My Facebook account said my session expired and I needed to log back in. Now, I cannot get logged in. ... My Facebook account was hacked. It (someone) was sending videos to my Facebook friends. It was not me. Two days ago I received a video on Messenger from one of my Facebook friends that I opened. He did not send the video, hewas hacked...was that the cause? *Now I cannot get into Facebook. I changed my p***word multiple times, I was sent a code, then I get to the screen where I need to use the "code generator" to get an authenticity code. I cannot get to the Facebook App on any device to set-up the code generator, therefore, I cannot acquire a code. No matter what i have tried, it does not work. *I checked with Facebook friends, my account is still visible to them however, I cannot get to it. *HELP, help, help.......*I would like to regain access to my account.*I am always on Facebook. I use this as my news source and my social connection.*Help me log in.....my account is still visible by my friends and family, I just cannot log in even when I change my p***word. I AM TRAMATIZED!
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Customer service issue
Reported by GetHuman-saabcha
Jul 18th, 2018 - 4 mons ago
I have an issue with Facebook too
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Seen by 11 customers so far
Similar issue to 76099 others
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GetHuman-saabcha started working on this issue
Jul 18th 11:06am