I had an older account on Facebook under the name Sam Serena back in school like * year...
GetHuman-smarcum's customer service issue with Facebook from July 2018
6 views | 70570 similar | 0 following
Help with my Facebook issue
First: share to improve GetHuman-smarcum's odds
Strength in numbers! Companies respond better when others are watching.
What went wrong?
Waiting to see what went wrong with our suggestion for how to get Facebook help.
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
The issue in GetHuman-smarcum's own words
I had an older account on Facebook under the name Sam Serena back in school like * years ago. A few months ago, I was able to log back into it after it being abandoned. I found older pictures of me and older friends. Just the other day I was going to log in and save those older pictures to my laptop and just deactivate that account for good. Suddenly now, Facebook wants me to show my ID. I do not feel comfortable taking a picture of my ID. It is under a different name because back in school I was not allowed to have Facebook so went under a different name and hid it from my parents at the time. I really want to know why I have to show a form of ID. Since thats an issue, I decided to just look up my account from my main account now and save pictures that way since it was a public page. Now, its suddenly not visible. I am not very happy and rather confused. Also worth noting, that account is under an old email that I don't remember the password to.
GetHuman-smarcum did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-smarcum fixed the problem
We are waiting for GetHuman-smarcum to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Facebook customer problems.
Our free concierge service can find the best deals across telecom providers in your new zip code and making sure your services arrive on the same day. Talk to a live person seconds from now who can do price comparisons for you and get a date that works for you!