I had an older account on Facebook under the name Sam Serena back in school like * year...

GetHuman-smarcum's customer service issue with Facebook from July 2018

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The issue in GetHuman-smarcum's own words
I had an older account on Facebook under the name Sam Serena back in school like * years ago. A few months ago, I was able to log back into it after it being abandoned. I found older pictures of me and older friends. Just the other day I was going to log in and save those older pictures to my laptop and just deactivate that account for good. Suddenly now, Facebook wants me to show my ID. I do not feel comfortable taking a picture of my ID. It is under a different name because back in school I was not allowed to have Facebook so went under a different name and hid it from my parents at the time. I really want to know why I have to show a form of ID. Since thats an issue, I decided to just look up my account from my main account now and save pictures that way since it was a public page. Now, its suddenly not visible. I am not very happy and rather confused. Also worth noting, that account is under an old email that I don't remember the password to.

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Facebook

Customer service issue
Reported by GetHuman-smarcum
Jul 12th, 2018 - 2 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 70570 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-smarcum started working on this issue
Jul 12th, 2018 8:10am

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