I can’t log into my Instagram because my old phone number is the one registered on my account and I don’t have access to that any more.

GetHuman867692's customer service issue with Facebook from July 2018

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Help with my Facebook issue
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The issue in GetHuman867692's own words
Simply log into my account ... I can’t log into my Instagram account. There is no Instagram hotline that I can call so I thought I’d call the company that owns Instagram. I can’t get a verification code because my phone number has changed since I registered. I emailed Instagram and they replied and said to take a picture with a code written on a piece of paper. I did that and they still haven’t replied, and my account still isn’t activated.
Instagram told me to write a code on a piece of paper. I did that and the problem still isn’t fixed.
I would just like to log back into my Instagram.
Over * years, so you can understand why I’m upset with the situation as I’ve been a customer with Instagram for a long time and all my photos are on my current account that I can’t even access.
I’ve tried every single hotline and email that exists.
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Facebook

Instagram
Customer service issue
Reported by GetHuman867692
Jul 10th, 2018 - 4 years ago
Fixed
Seen by 15 customers so far
Similar issue to 68961 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman867692 started working on this issue
Jul 10th, 2018 7:33pm
GetHuman867692 indicated the issue is not fixed yet.
Jul 10th, 2018 7:34pm
GetHuman867692 indicated the issue is not fixed yet.
Jul 10th, 2018 9:01pm
GetHuman867692 indicated the issue is not fixed yet.
Jul 10th, 2018 9:17pm
GetHuman867692 indicated the issue is not fixed yet.
Jul 11th, 2018 12:11am
GetHuman867692 indicated the issue is not fixed yet.
Jul 11th, 2018 10:48pm
GetHuman867692 indicated the issue is not fixed yet.
Jul 11th, 2018 11:54pm
GetHuman867692 indicated the issue is not fixed yet.
Jul 13th, 2018 9:00pm
GetHuman867692 indicated the issue is not fixed yet.
Jul 14th, 2018 12:33am

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