I believe my FB account was hacked or something happened because I can't log in. **The...

GetHuman862351's customer service issue with Facebook from July 2018

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Help with my Facebook issue
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman862351 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman862351 can let us know if they help or not.
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Before contacting them, items GetHuman862351 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman862351's own words
I believe my FB account was hacked or something happened because I can't log in. **The correct URL FB id is mark.garza.***** and it was also associated to a business page named Thunder-Valley-Game-Farm-**********. **The way I would log in was thru my phone number which is ***-***-**** or by putting Marcos Homero Garza on the user ID and prior to that the phone number was ***-***-**** (I still have access to both phones). **A few days ago, I was all of a sudden logged out of everything and unable to get back in. I don't think I had an email associated to this account, but I do have others emails under *****@***.com ... *****@***.com and *****@***.com. *I am also unable to log into messenger. It lets me get in with the phone number but it looks like it's a new account because is not associated to the FB URL ...so I'm sure my phone number was changed or deleted with the facebook account. **My google account is under phone number ***-***-**** but with email address *****@***.com**I tried login in with an old password thru FB but it says I changed it * months ago and to "recover" my account but then it just sends me in circles and won't let me recoup it.**PLEASE HELP!!! I'm afraid that if it was hacked..they will try to take money fraudulent from my clients. **Thank You

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Customer service issue
Reported by GetHuman862351
Jul 10th, 2018 - 5 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 68608 others
0 customers following this


GetHuman862351 started working on this issue
Jul 10th, 2018 12:23pm

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