Good Morning, **I wanted to report an issue on Facebook marketplace. I use marketplace...

GetHuman864809's customer service issue with Facebook from July 2018

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Help with my Facebook issue
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GetHuman864809's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman864809 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman864809 can let us know if they help or not.
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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman864809's own words
Good Morning, **I wanted to report an issue on Facebook marketplace. I use marketplace a lot, I’ve recently moved and used the service to get a lot of my furniture. I bought an IPhone about * weeks ago. The woman I bought it from is named Savanah Durham and lives in Roseville CA. When I agreed to buy it, she let me know her “boyfriend” was the one selling the phone, so we met up to make the exchange. I gave them ***$ for an I phone *s. We met up and made the exchange, I even had him sign a contract. He was supposed to call T-Mobile and have the phone unlocked, and guaranteed he would. It has been * weeks, I am still unable to use the product, both Savanah and her boyfriend have stopped responding. I’m starting to realize they may not be able to unlock the phone because they may have sold me a stolen phone. Id lie to report this, so Fb can look into the account and see if they’re scamming people, I’d also like to see what next steps I can take after being scammed. **Thanks, *Robert

GetHuman864809 did not yet indicate what Facebook should do to make this right.

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Customer service issue
Reported by GetHuman864809
Jul 9th, 2018 - 5 years ago
Not resolved
Seen by 12 customers so far
Similar issue to 68093 others
0 customers following this


GetHuman864809 started working on this issue
Jul 9th, 2018 10:18pm

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