my acct was hacked , this past weekend, i created a new acct and i was adding back my f...
GetHuman863627's customer service issue with Facebook from July 2018
8 views | 67862 similar | 0 following
Help with my Facebook issue
GetHuman863627's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman863627 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman863627 can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Facebook has better answers for you: Facebook Help Center
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
The issue in GetHuman863627's own words
my acct was hacked , this past weekend, i created a new acct and i was adding back my friends, and everything was fine and then last night FB asked me to download a pic of myself and said they needed to verify my identity, they said they have to review the pic and i dont have access to my fb acct now, i am very upset about this being as my acct was hacked to begin with, now i cant even use my acct, whoever is using my other acct needs to be caught and diciplined . my name is Phillip Ryan Griffin, Phone * *** *** ****, home * *** *** ****, email *****@***.com, address ***** king william rd, king william va *****, i have my drivers license and i can upload any pics you needand or any documentation or info u need as well
GetHuman863627 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman863627 fixed the problem
We are waiting for GetHuman863627 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.