feel completely disconnected from my friends. Every time I have tried to log into Faceb...

GetHuman861902's customer service issue with Facebook from July 2018

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Help with my Facebook issue
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman861902 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman861902 can let us know if they help or not.
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The issue in GetHuman861902's own words
feel completely disconnected from my friends. Every time I have tried to log into Facebook from the Safari browser and the app, I get a message Ithat says you should receive an sms or text message from us shortly though I have not received any text messages about log in codes so I could access my account. I was so discouraged that I tried requesting new codes though and every time its the same message and then a message comes up that says you requested to many codes please try again later. I know l have to use the app or safari to set up my code generator, enable text messages, and everything. I also have my friends Adam Price, Ryan Sperling, and Fernando Medina set up as trusted contacts. I have sent at least ** screenshots and im sending * more. Nothing has worked and Im not sure what is wrong.I have tried everything and nothing works. I feel very disconnected from my friends. I tried to make sure that I have the latest version of the app installed on all my devices and I do. I just bought I new phone to see if that would help and checked with Verizon Wireless and I am able to receive text messages from them just fine. All I can say is the app is not working for me at all and that saddens me because everyone needs community and the ability to connect with friends. You might want to check everything on your end as I have been double checking and researching on my end. I sent you * screenshots earlier and I am sending you * more. please consider encompassing live chat so people don't feel alone in trying to handle these issues in the future. I feel disconnected from my friends and saddened by this experience that is why im trying so hard to get these issues resolved. I was hit by a bus in **** and almost died though survived through JESUS. This has caused me a lot of pain and sadness because I have felt really disconnected from my friends and family. I was submitting screenshots all day to authenticate my identity. I think I submitted over ** screenshots. It feels like Im being bullied in some respects like Im having to beg to connect with my friends and family. I also have Cerebral Palsy and so connecting online with my friends is really important to me similar to real life like the Great Commission with JESUS. This issue is not resolved and the facebook app is not working on any of my devices. I just need some help in getting this issue resolved quickly. I reset my password and did everything the facebook help center suggested and nothing worked. Im exhausted and I feel discouraged. Perhaps if any employees with gethuman.com is also employed with facebook then could you reach out and help find a solution to this problem. I could really use some help here. Ive been disconnected from my friends and family for what seems like a long time almost a week. Im writing this with tears streaming down my face.

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Facebook

Customer service issue
Reported by GetHuman861902
Jul 9th, 2018 - 4 years ago
Fixed
Seen by 4 customers so far
Similar issue to 67410 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman861902 started working on this issue
Jul 9th, 2018 6:23am
GetHuman861902 indicated the issue is not fixed yet.
Jul 9th, 2018 7:36am
GetHuman861902 indicated the issue is not fixed yet.
Jul 9th, 2018 7:50am
GetHuman861902 indicated the issue is not fixed yet.
Jul 10th, 2018 2:59pm

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