I'm going to state this once more, like I have tried to with FB with absolutely no sati...

GetHuman849627's customer service issue with Facebook from July 2018

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Help with my Facebook issue
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman849627 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman849627 can let us know if they help or not.
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The issue in GetHuman849627's own words
I'm going to state this once more, like I have tried to with FB with absolutely no satisfaction. And so, if you cannot truly assist me in this matter, I ask you respectfully, please stop bothering me with your same follow up emails. But, here's what happened and what's going on.**My account was hacked on June **th, and by the time I had seen the email from FB alerting me to changes in my account, the link had already expired. The hackers changed my email address and my sms text number, so I have been unable to receive the FB code to reset my password. In the interim, FB disabled my account because the hackers were spamming. I am requesting a review to straighten this whole mess out, but am unable to communicate that to FB because the hackers or B have made it so that my former email address and phone number FB had on file are no longer recognizable by FB. It would be really great if there were at least * 'human' being who could tell me how I communicate this to fb, because it's crystal clear to me that FB doesn't care one bit about its customers. There could actually be some good PR in this for FB if they were interested. But frankly, I don't think they give a sh-t. Price Hall

GetHuman849627 did not yet indicate what Facebook should do to make this right.

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Customer service issue
Reported by GetHuman849627
Jul 5th, 2018 - 5 years ago
Seen by 10 customers so far
Similar issue to 64781 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License


GetHuman849627 started working on this issue
Jul 5th, 2018 10:37pm
GetHuman849627 indicated the issue is not fixed yet.
Jul 5th, 2018 10:37pm

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