Our son had a Facebook page for years. He passed away in ****. Since then, we have post...
GetHuman-marylavi's customer service issue with Facebook from July 2018
Help with my Facebook issue
First: share to improve GetHuman-marylavi's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-marylavi's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-marylavi will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-marylavi can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Facebook has better answers for you: Facebook Help Center
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman-marylavi may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-marylavi's own words
Our son had a Facebook page for years. He passed away in ****. Since then, we have posted on his wall on the anniversary of his death, his birthday or whenever we wanted to reach out. About six months ago, his facebook was hacked. We got Facebook to restore it. Then a few weeks later, his page disappeared again. His name was Joe Lavin. He lived in Boca Raton, Florida. His facebook profile picture was one of me (his mother) and him. We both were wearing red. My email is marylavin**@ gmail.com. My deceased son's email was lavin****@ yahoo.com. We cannot access his email.**Again, my email is *****@***.com. My husband's email is *****@***.com**We would be so happy to have Joey's page back.
GetHuman-marylavi did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-marylavi fixed the problem
We are waiting for GetHuman-marylavi to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.