I own a business that has a Facebook campaign running. We spend between *** and *,*** g...
GetHuman-emmawoo's customer service issue with Facebook from July 2018
Help with my Facebook issue
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The issue in GetHuman-emmawoo's own words
I own a business that has a Facebook campaign running. We spend between *** and *,*** gbp per month. I have registered a personal account following it and have deliberately not connected with others. What I am experiencing is loads of friends suggestions being served to me that are chinese people supposedly living in the UK. I have scrolled through the friends suggestions and more than **% are chinese. I now have deep concerns that what I am paying for in terms of following is a totally irrelevant audience. Lu wong at the University of Sussex etc efc etc. This would explain why on the analytics it appears that we have engagement from across the region but in actually fact it is mostly from fake followers. I want an explanation as to why this is happening. I am in the media industry connected to all the editors of the newspapers. I will publish a story if somebody from Facebook does not provide a tangible explanation.
GetHuman-emmawoo did not yet indicate what Facebook should do to make this right.
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