I own a business that has a Facebook campaign running. We spend between *** and *,*** g...

GetHuman-emmawoo's customer service issue with Facebook from July 2018

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The issue in GetHuman-emmawoo's own words
I own a business that has a Facebook campaign running. We spend between *** and *,*** gbp per month. I have registered a personal account following it and have deliberately not connected with others. What I am experiencing is loads of friends suggestions being served to me that are chinese people supposedly living in the UK. I have scrolled through the friends suggestions and more than **% are chinese. I now have deep concerns that what I am paying for in terms of following is a totally irrelevant audience. Lu wong at the University of Sussex etc efc etc. This would explain why on the analytics it appears that we have engagement from across the region but in actually fact it is mostly from fake followers. I want an explanation as to why this is happening. I am in the media industry connected to all the editors of the newspapers. I will publish a story if somebody from Facebook does not provide a tangible explanation.
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Facebook

Customer service issue
Reported by GetHuman-emmawoo
Jul 2nd, 2018 - a yr ago
I have an issue with Facebook too
Not resolved
Seen by 3 customers so far
Similar issue to 61442 others
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Timeline
GetHuman-emmawoo started working on this issue
Jul 2nd, 2018 7:40am
GetHuman-emmawoo shared this issue with others over email
Jul 2nd, 2018 7:41am