To whom it may concern. I accidentally logged out of my Facebook account. When I went t...

GetHuman-smandera's customer service issue with Facebook from July 2018

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The issue in GetHuman-smandera's own words
To whom it may concern. I accidentally logged out of my Facebook account. When I went to walk back in it said my password was incorrect. So I try to reset my password and instead of getting my account back it started a new Facebook account with my name. So I try to reset the password again and it did the same thing. I called AT&T and they gave me Google's customer service phone number. I hardly ever logout of Facebook. This is the problem I'm having the Gmail I'm using a log back into Facebook does not exist anymore. I have a new Gmail now and Google told me my old Gmail is expired and that's why I can't log back in. Google gave me the email for Facebook. I sent them an email last night and one this morning about what I'm going through to retrieve my account and I haven't responded yet can someone please help me with this issue so I can get my original Facebook account back. I am close to *** friends I think and probably like **** pictures and all kinds of memories. I've been lost without it since Thursday. Sincerely yours Steven Mandera
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Facebook

Customer service issue
Reported by GetHuman-smandera
Jul 1st, 2018 - a yr ago
I have an issue with Facebook too
Fixed
Seen by 5 customers so far
Similar issue to 61011 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-smandera started working on this issue
Jul 1st, 2018 6:01pm
GetHuman-smandera indicated the issue is not fixed yet.
Jul 1st, 2018 6:01pm