My facebook was hacked, I recovered it etc n it made me pick a new password, I created...

GetHuman-creden's customer service issue with Facebook from July 2018

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The issue in GetHuman-creden's own words
My facebook was hacked, I recovered it etc n it made me pick a new password, I created a new password to make sure I couldn't get hacked again...…. i logged in everythin was fine, then a day or so later, facebook kicked me off on my phone n PC n i cant log back in as ive forgotten the nmew email address, this would be fine as i just clicked on reset password...…. but i don't get a email with the code on it to reset the password...……. *Enter Security Code*Please check your email for a message with your code. Your code is * digits long.*We sent your code to:******@***.com*c******w@l***.c*.uk**i don't get any email on *****@***.com which is the email i use, the only thing i can think of is its getting sent to the other email? which i changed years ago as again, tht was hacked...…. can u please send me the password reset on my proper email address.... Which is *****@***.com
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Facebook

Customer service issue
Reported by GetHuman-creden
Jul 1st, 2018 - a yr ago
I have an issue with Facebook too
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Name of Account Holder
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Timeline
GetHuman-creden started working on this issue
Jul 1st, 2018 3:17pm
GetHuman-creden indicated the issue is not fixed yet.
Jul 1st, 2018 3:17pm