I changed my password a month ago and couldn't remember what I changed it to. My name i...

GetHuman-jslzr's customer service issue with Facebook from July 2018

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The issue in GetHuman-jslzr's own words
I changed my password a month ago and couldn't remember what I changed it to. My name is Jesus Salazar IV and I've used my "trusted contacts" for help recovering my account and have successfully changed my password to something I noe can remember. Although, when I try logging in, I'm promted to "confirm my identity" with a confirmation code that is supposed to be sent to my phone number via SMS. I haven't received the SMS with the confirmation code, and when I try to click on the "resend" tab, I'm redirected to a screen that reads "this feature in unavailable right now. Please try again later." I've been unable to log in for * days now. Please help me. I can provide a picture ID if you tell me how*where to send it.
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Customer service issue
Reported by GetHuman-jslzr
Jul 1st, 2018 - a yr ago
I have an issue with Facebook too
Not resolved
Seen by 7 customers so far
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman-jslzr started working on this issue
Jul 1st, 2018 5:52am