I changed my password a month ago and couldn't remember what I changed it to. My name i...

GetHuman-jslzr's customer service issue with Facebook from July 2018

7 views
 | 
60609 similar
 | 
0 following
Help with my Facebook issue
First: share to improve GetHuman-jslzr's odds
Strength in numbers! Companies respond better when others are watching.
Did we steer you to the right help?
Waiting to see if GetHuman-jslzr got the right customer help using our suggestion.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
The issue in GetHuman-jslzr's own words
I changed my password a month ago and couldn't remember what I changed it to. My name is Jesus Salazar IV and I've used my "trusted contacts" for help recovering my account and have successfully changed my password to something I noe can remember. Although, when I try logging in, I'm promted to "confirm my identity" with a confirmation code that is supposed to be sent to my phone number via SMS. I haven't received the SMS with the confirmation code, and when I try to click on the "resend" tab, I'm redirected to a screen that reads "this feature in unavailable right now. Please try again later." I've been unable to log in for * days now. Please help me. I can provide a picture ID if you tell me how*where to send it.
GetHuman-jslzr did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-jslzr fixed the problem
We are waiting for GetHuman-jslzr to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-jslzr fixes it.
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman-jslzr
Jul 1st, 2018 - a yr ago
I have an issue with Facebook too
Not resolved
Seen by 7 customers so far
Similar issue to 60609 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-jslzr started working on this issue
Jul 1st, 2018 5:52am