I access Facebook account on my MacBook Pro which I use most of the time. It contains a...

GetHuman-thorpeb's customer service issue with Facebook from June 2018

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Help with my Facebook issue
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The issue in GetHuman-thorpeb's own words
I access Facebook account on my MacBook Pro which I use most of the time. It contains all my friends, photos and posts. **I got a new compact Windows-based PC recently and wanted be able to access my existing account there also. I went to the Facebook page using my Windows PC and signed in using my existing username and password. But this created a brand new account for me! Now I have * accounts with the same login information. The PC account says I have to reload all my existing friends and photos, etc.* *I thought I could access the existing account on more than one device with my regular login information. Can I delete this new account on my PC without it also deleting the existing one on my Mac?**Please tell me how I can access my existing Facebook account on my PC without creating a new account.**Thanks!
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Facebook

Customer service issue
Reported by GetHuman-thorpeb
Jun 30th, 2018 - a yr ago
I have an issue with Facebook too
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Seen by 6 customers so far
Similar issue to 60166 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-thorpeb started working on this issue
Jun 30th, 2018 4:46pm
GetHuman-thorpeb indicated the issue is not fixed yet.
Jul 1st, 2018 8:55pm
GetHuman-thorpeb indicated the issue is not fixed yet.
Jul 3rd, 2018 6:05pm
GetHuman-thorpeb indicated the issue is not fixed yet.
Jul 4th, 2018 4:55am