I logged in my account with my new phone , and that time it asked me for an unusual log...

GetHuman836617's customer service issue with Facebook from June 2018

1 view
 | 
60093 similar
 | 
0 following
Help with my Facebook issue
First: share to improve GetHuman836617's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman836617's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman836617 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman836617 can let us know if they help or not.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman836617 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman836617's own words
I logged in my account with my new phone , and that time it asked me for an unusual login and for verification ...*I started to follow the instructions ...*Their were * options **. Sending sms to my phone number**. Assure login before from another device.* I got stucked in both because the first option of sms didn't show my number which I have saved into my account ... Everytime it shows my previous number which I have removed already..*And in the second one I don't know what to do and how to do..*I have also linked my email too but their is no option of email available....*Sir , please fix my account , I can assure that the account is mine .*I have both my phone number which I have added to my account as well as my email.*Thanks a lot !
GetHuman836617 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman836617 fixed the problem
We are waiting for GetHuman836617 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman836617 fixes it.
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman836617
Jun 30th, 2018 - a yr ago
I have an issue with Facebook too
Not resolved
Seen by 1 customer so far
Similar issue to 60093 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman836617 started working on this issue
Jun 30th, 2018 3:22pm