My name is Brenda Green-Smart and I have been trying tirelessly to access my Facebook a...
GetHuman828420's customer service issue with Facebook from June 2018
Help with my Facebook issue
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GetHuman828420's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman828420 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman828420 can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Facebook has better answers for you: Facebook Help Center
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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman828420's own words
My name is Brenda Green-Smart and I have been trying tirelessly to access my Facebook account. About a week ago my cell phone was damaged and it had to be replaced. I recently received a new cell phone and no longer have the same phone number or email. I cannot remember my password and therefore I can not access the account. I was advised from the Facebook Help Center to contact three trusted friends from my page and they are to get a code for me to use to get back into my account. The help center chose my husband*Charles Smart* and my two sisters *Michelle Bledsoe and Sheila Bledsoe-Smith* which is not a problem at all other than one of my sisters cannot get the code that's needed for me to get back in. Therefore I still cannot access my account. Please help me access my account by sending me a temporary password to my cell or email addresses that will allow me the opportunity to get back on my Facebook page to avoid me abandoning the page. My current number is ***-***-**** and my email is *****@***.com. Feel free to contact me at any given time. Thanks in advance for your help.*Brenda Green-Smart
GetHuman828420 did not yet indicate what Facebook should do to make this right.
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