My name is Brenda Green-Smart and I have been trying tirelessly to access my Facebook a...

GetHuman828420's customer service issue with Facebook from June 2018

57882 similar
0 following
Help with my Facebook issue
First: share to improve GetHuman828420's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman828420's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman828420 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman828420 can let us know if they help or not.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman828420 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman828420's own words
My name is Brenda Green-Smart and I have been trying tirelessly to access my Facebook account. About a week ago my cell phone was damaged and it had to be replaced. I recently received a new cell phone and no longer have the same phone number or email. I cannot remember my password and therefore I can not access the account. I was advised from the Facebook Help Center to contact three trusted friends from my page and they are to get a code for me to use to get back into my account. The help center chose my husband*Charles Smart* and my two sisters *Michelle Bledsoe and Sheila Bledsoe-Smith* which is not a problem at all other than one of my sisters cannot get the code that's needed for me to get back in. Therefore I still cannot access my account. Please help me access my account by sending me a temporary password to my cell or email addresses that will allow me the opportunity to get back on my Facebook page to avoid me abandoning the page. My current number is ***-***-**** and my email is *****@***.com. Feel free to contact me at any given time. Thanks in advance for your help.*Brenda Green-Smart
GetHuman828420 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman828420 fixed the problem
We are waiting for GetHuman828420 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman828420 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman828420
Jun 28th, 2018 - a yr ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 57882 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman828420 started working on this issue
Jun 28th, 2018 5:41am