I can't login my account to reset my password. I accidentally used my old number to tr...

GetHuman-tmjexdes's customer service issue with Facebook from June 2018

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The issue in GetHuman-tmjexdes's own words
I can't login my account to reset my password. I accidentally used my old number to try to regain my account in error. This number may be tied to this number FB account holder. I then tried to sign in using my current phone number, and now when the account opens it is someone else, and also, my number that I changed is now showing on their facebook account. I am thinking maybe I did this when I tried resetting the password the first time with my old phone number, then the next time with my current number. I am now blocked from facebook as I am told I have tried signing in too many times. I am cannot get in no matter how many times facebook sends me a code to use to do so. Now, facebook is sending me the say six digit code, and I still can't get on. I messaged this person that keeps coming up when I logged in, and asked them to change my number and put their number in their settings. Maybe this will allow me to reset my password. However, this block from facebook needs to be lifted up.
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Customer service issue
Reported by GetHuman-tmjexdes
Jun 25th, 2018 - 6 mons ago
I have an issue with Facebook too
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman-tmjexdes started working on this issue
Jun 25th 9:49am