****o, my account was broken on ********* and since then I can not connect to facebook...

GetHuman793378's customer service issue with Facebook from June 2018

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Help with my Facebook issue
Before contacting them, items GetHuman793378 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
GetHuman793378's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman793378 will want to follow the link below to head to their help center. We will check on GetHuman793378 later to make sure it's all set or try to help escalate.
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue and preferred resolution, in GetHuman793378's own words:
****o, my account was broken on ********* and since then I can not connect to facebook. The email p***word does not know or has been changed anymore, the phone can not and I can not do anything to recover my account. My console is active almost continuously since the **th and can not do anything. Yesterday I I asked for iden***y papers but I did not know how to send them through my inbox and today I received a new message from you that the account was not broken and my iden***y was not stolen * it is not a danger. I need your help, please answer me as soon as you can, I do not know how to send you a message through the inbox because I have not met with that and I do not know how to do it, still forgot what and how I can not send you IDs to prove that the account has been broken. I need that account to be closed as soon as possible, or even helped me recover it. My account with facebook is *****@***.com. Please much to do something. I'm waiting for your reply to be able to send your iden***y papers and all that's needed at the new *****@***.com email address. Thank you for your time.
I trust that Facebook will make this right and come up with a resolution that is fair.
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Facebook

Customer service issue
Reported by GetHuman793378
Jun 25th, 2018 - 2 mons ago
I have an issue with Facebook too
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Seen by 2 customers so far
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GetHuman793378 started working on this issue
Jun 25th 9:25am