Having trouble with Facebook friend posts... once I am on, can only see * or * posts...

GetHuman-kathyjth's customer service issue with Facebook from July 2018

18 views | 64407 similar | 0 following
Help with my Facebook issue
GetHuman-kathyjth's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-kathyjth will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-kathyjth can let us know if they help or not.
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The issue in GetHuman-kathyjth's own words
Fix problems with Facebook. Have not been able to get* stay on facebook no longer than *-* minutes before Facebook drops and back to home screen. ... Having trouble with Facebook friend posts... once I am on, can only see * or * posts... has circular area as though searching. Will also drop Facebook and take me back to home screen. Texted tech coach yesterday. Turned phone on*off, uninstalled* reinstalled Facebook, then settings, general, reset, reset settings. Worked for hour or *, then back to same. Was told Facebook down in my area. Others I know have same issue. Please help.
This is very frustrating because I have been unable to get help from Facebook. I can’t be on long enough to relay info or find solution. I can’t get in touch with tech support with Facebook to correct problem.
Would like to know how to fix this problem. I have tried everything I was told to do by a technical coach app not associated with Facebook. I was told this is a Facebook problem and I needed to contact Facebook. Was told Facebook was “ down in my area,” and while I have heard of a couple of other people with this problem, certainly majority I know are not having problems.
I have been a Facebook customer for quite some time and enjoy being able to stay in touch with family and friends.
As previously stated, I have turned my phone off* on, uninstalling and reinstalling Facebook app,, and going to general-settings, reset , reset network settings. I have done this several times. Once it helped for about *-* hrs, but then back to same issues. Can you please offer assistance on correcting this issue?
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Facebook

Customer service issue
Reported by GetHuman-kathyjth
Jul 5th, 2018 - 4 years ago
Fixed
Seen by 18 customers so far
Similar issue to 64407 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-kathyjth started working on this issue
Jul 5th, 2018 3:07pm
GetHuman-kathyjth indicated the issue is not fixed yet.
Jul 9th, 2018 2:26pm
GetHuman-kathyjth indicated the issue is not fixed yet.
Jul 9th, 2018 2:41pm
GetHuman-kathyjth indicated the issue is not fixed yet.
Jul 9th, 2018 3:19pm
GetHuman-kathyjth indicated the issue is not fixed yet.
Jul 9th, 2018 3:21pm
GetHuman-kathyjth indicated the issue is not fixed yet.
Jul 9th, 2018 3:21pm
GetHuman-kathyjth indicated the issue is not fixed yet.
Jul 9th, 2018 4:28pm
GetHuman-kathyjth indicated the issue is not fixed yet.
Jul 9th, 2018 4:29pm