Dear Sir*Madam, my name is Natalie Donikian and since yesterday I have been experiencin...

GetHuman-natdonik's customer service issue with Facebook from July 2018

61 views | 64401 similar | 0 following
Help with my Facebook issue
GetHuman-natdonik's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-natdonik will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-natdonik can let us know if they help or not.
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
The issue in GetHuman-natdonik's own words
Dear Sir*Madam, my name is Natalie Donikian and since yesterday I have been experiencing issues with my facebook account. I have been logged out of it. To give you a description of what happened here is the following information. Just for your information, I was in Armenia, Yerevan on holiday ( I am now back in Athens, Greece). On ** June **** at approx *-*am I got a notification from facebook saying that someone, if i am not mistaken in the US tried to access my account and that I should change my password. I did it successfully (using my phone), and facebook confirmed that the password was changed and everything was ok. At around *pm in the afternoon (** hours later), I was actually on messenger chatting to Mr. Robin Bull and Mr. Dimitris Mexis, I got another notification saying that I had to reenter my password, which I did, but I am now unable to log back in. I have requested a recovery to facebook, but the email which was linked to my account was *****@***.com This email is no longer in use, for years now and I don*t remember the password. I have tried to recover it as well but I am unable to so. I contacted microsoft that informed me that the cephalonia**** email address has been taken by someone else. A few weeks back, I had actually submitted a request to facebook to change my email contact to *****@***.com which I thought had gone through. But it seems like now it says that the email *****@***.com is not registered on facebook. The recent activities I did was to share photos from my instagram account from Armenia. In addition, prior to that I shared photos on Instagram from Greece. Kindly note that as I have travelled that past few months, you will note logins from: Armenia, Greece, Ethiopia, South Africa, Mauritius. Please please help me recover this account as I have had it for over ** years now and it is really crucial for me. If it helps, you will also see that i have a page I manage linked to my facebook called "the*voyage*collection" which was created this year. If I need to provide any additional information or send you contact details of my facebook friends that can help me recover my password please let me know. If my memory serves me right, I think when I created my facebook I was in Granada, Spain and this was in ****-*. In addition, I manage a page called the Voyage Store on Facebook, that however is linked to my natdonikian@gmail address and I receive notifications as you will see attached. Please please please help me recover my facebook. Thank you very much and I appreciate your kind assistance.

GetHuman-natdonik did not yet indicate what Facebook should do to make this right.

How GetHuman-natdonik fixed the problem

We are waiting for GetHuman-natdonik to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-natdonik fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-natdonik
Jul 5th, 2018 - 4 years ago
Seen by 61 customers so far
Similar issue to 64401 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License


GetHuman-natdonik started working on this issue
Jul 5th, 2018 2:53pm
GetHuman-natdonik indicated the issue is not fixed yet.
Jul 6th, 2018 6:08am
GetHuman-natdonik indicated the issue is not fixed yet.
Jul 6th, 2018 6:09am
GetHuman-natdonik indicated the issue is not fixed yet.
Jul 6th, 2018 4:07pm
GetHuman-natdonik indicated the issue is not fixed yet.
Jul 8th, 2018 3:56pm

Moving? We Make It Easy.

Call our Free Concierge and we will compare service and plans in your new home area and schedule all setup for the same day- free of charge! Get a better deal on all your services in 1 call, and let us make scheduling easy for you.

Call Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians