Facebook Customer Service Issues

Archive 66

The following are issues that customers reported to GetHuman about Facebook customer service, archive #66. It includes a selection of 20 issue(s) reported June 15, 2018 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I am experiencing difficulty accessing my Facebook account. The email linked to my account is inaccessible. Despite trying to reset my password, I receive a message stating it was changed recently, which I did not do. Although my phone number is linked to the account, it now shows that my account cannot be found. Initially, I received a code on my phone to reset my password, but it always appeared as expired even though it was just sent. I am unsure how to proceed to regain access to my account.
Reported by GetHuman-javorgor on Friday, June 15, 2018 3:46 AM
Dear Sir, my account that got blocked needs to be accessed. The account under the name of Dheeraj S. was mistakenly blocked. I tried to reopen it, but the phone number associated with it had been inactive for four months. Upon visiting the Idea center, I was informed that the number had been reassigned to someone else from Panipat named Pream K. I reached out to him to explain, and he advised me to take the number back and update my details. Unfortunately, I am unable to access my email associated with the account. Kindly assist in resolving this issue promptly. Thank you.
Reported by GetHuman-ravisain on Friday, June 15, 2018 3:56 AM
I recently got a new phone and attempted to login to my Facebook app. It prompted me for SMS verification but the message never arrived. When I tried to verify using my ID, it instructed me to go to the code generator in the menu bar, which was not visible on my screen. Despite resetting my password and checking my email multiple times over the last 3 days, I haven't received the SMS code. Even trying from a desktop didn't work. I urgently need to regain access to my account, as I manage both a personal page and a musician/public figure page that require daily attention. Your assistance is greatly appreciated.
Reported by GetHuman786442 on Friday, June 15, 2018 4:17 AM
Dear members of the forum, I recently encountered an issue with my Facebook business page. Originally under my personal name "Rhonda Hill", I changed it to "Time For Art" based on advice, but then was recommended to revert it to my personal name as I am an artist. When I tried to have it changed back to my personal name, Facebook denied my request citing guidelines. Despite responding to their email on May 4th, I have not received a reply. Feeling frustrated, I even ended up deleting my page, but later discovered that logging in during the deletion period prevents account cancellation. I also deleted another page, "The Dinosaur Kid Collection". There are grey symbols next to the page names, indicating they might be marked for deletion, but without any communication from Facebook, I am unsure of the status. Your advice on this matter would be greatly appreciated. Thank you, Rhonda Hill
Reported by GetHuman786552 on Friday, June 15, 2018 5:57 AM
I am disappointed with how my account was handled after 10 years. The email I received was confusing and upsetting. I have lost valuable photos and business opportunities due to this mistake. Despite following the necessary steps, my second account remains disabled. The company is at fault for these errors. Now, my new account is experiencing issues. I hope that creating a third account will resolve this matter. I expect all three mistakes to be corrected promptly.
Reported by GetHuman-brittxan on Friday, June 15, 2018 7:34 AM
I am experiencing an issue on Facebook where it keeps requesting a photo of me displayed clearly. I believe this is an error as I have visited 20 different profiles facing the same request. I have attempted to appeal disabled accounts with no response from Facebook. My accounts are new and do not breach any terms. I am confused as to why I am repeatedly asked for a photo clearly showing myself, only to have my account disabled after submitting my ID.
Reported by GetHuman-delcourt on Friday, June 15, 2018 10:52 AM
I recently clicked on a post I was tagged in by a trusted friend, and shortly after, my brother informed me that my account had been posting things and tagging people due to a possible hack of my friend's account. When I attempted to change my password, I discovered that my account was locked. After going through the verification steps by receiving a text code to unlock it, I encountered an issue at the marketplace stage with a message urging me to try again later. Despite multiple attempts throughout the day, I faced the same problem persistently. As a result, I am unable to access several apps linked to my Facebook account. I am seeking guidance on unlocking my account securely and preventing future hacks. My email associated with the account is [redacted], and I last accessed it yesterday, sharing the "lucky 13" picture and responding to birthday messages on my timeline.
Reported by GetHuman-kmalson on Friday, June 15, 2018 12:29 PM
Dear Facebook Team, I recently discovered that my account was deactivated without any explanation or warning. I read that it could be due to fraud reports, but I believe users should be informed beforehand so they can provide their perspective. It's unfair for someone to be reported without valid reasons and then deactivated. I kindly request that my account be reactivated because the reports against me don't reflect the trust that others have in me as a genuine person. Best regards, Nomar O. Mobile Number: +[redacted]05 Email: [redacted]
Reported by GetHuman-rpnolasc on Friday, June 15, 2018 12:59 PM
It seems there may have been a misunderstanding with my Facebook account. I believe my posts were removed due to content related to my religious beliefs. I want to express that I have a strong conviction that the true descendants of the biblical Hebrews are the African Americans, Hispanics, Native American Indians, and our Hebrew brothers. I would appreciate being reinstated on Facebook to continue sharing my perspectives peacefully. Thank you for your attention to this matter.
Reported by GetHuman-perrytho on Friday, June 15, 2018 2:04 PM
I have a Facebook account under the name Hari Radhey Dasi, but I forgot the email address and password associated with it. The account was last used in [redacted]. I currently have another Facebook account, which is active, but I wish to recover my old account named Hari Radhey Dasi. Unfortunately, I do not have access to the old email, phone number, or password linked to the old account. I only have my current email linked to my new account. I would like to recover my old account without altering my new one. Is there a way to reset or recover my old Facebook account using my current email address since I no longer have access to the old email account?
Reported by GetHuman-hareradh on Friday, June 15, 2018 2:55 PM
I am unable to access my original email account where I receive the reset codes. Despite trying to seek help from friends, their suggestions did not solve the issue. I have received reset codes three times over a three-week period, yet none have worked. I am feeling overwhelmed by this situation. I updated my email address over a year ago, but confirmation emails are still being sent to the old address, resulting in my current lockout. I need assistance in logging back in to change my password. Your help is greatly appreciated.
Reported by GetHuman-tdrudolp on Friday, June 15, 2018 2:59 PM
Hello, I've been an active Facebook user since [redacted]. Unfortunately, I'm facing login issues due to my high school email being inaccessible. When attempting to sign in, I struggled with my password and ended up initiating a password reset, but the challenge lies in accessing my Hotmail account. While my cellphone number and alternative email are not providing the access I need, the online Help Center hasn't been fruitful. I'm seeking assistance to regain access to my account without starting anew, as it's crucially linked to various social media profiles. I kindly request someone to reset my password and communicate the new one to my alternative email or via SMS. My Facebook ID is Lindi Anderson, connected to [redacted] The functional alternative email is [redacted], and you can contact me at 1[redacted]. I've described my current profile photo as a selfie of me achieving my master's degree. I'm ready to provide more information about my account if needed. Thank you for your help.
Reported by GetHuman-lindiand on Friday, June 15, 2018 4:01 PM
I'm experiencing an issue with the comments section on the website. Whenever I try to input longer comments and save them, parts of my text seem to be cut off. This happened again this morning when typing a lengthy sentence, where the end of my message was missing. Additionally, I'm unable to edit comments that exceed a certain length. This problem has persisted for a whole day now, impacting my ability to use the account effectively for managing groups. Could you please send any updates to me via email at [redacted]? I trust this is an internal matter that will be resolved promptly. Thank you.
Reported by GetHuman788423 on Friday, June 15, 2018 7:12 PM
I am struggling to recover my account because I no longer have access to the old phone number to receive the verification code. I recently switched to a new phone, which caused this issue. The number associated with my Facebook account is no longer valid. My name is Alfred Martinez, and I signed up with the old number provided. Please assist me in regaining access to my account promptly. Thank you.
Reported by GetHuman783043 on Friday, June 15, 2018 8:24 PM
I, Vera Weidmann, am the payment method owner. I am confirming the authorized payments and approving the charges to Facebook to re-enable payments on my account. I have reviewed the list of transactions on Facebook, PayPal, and Wells Fargo, noting the dates and amounts. I have the transaction dates and IDs. I have included the payment transaction IDs from my Wells Fargo statement. To make the payment, I need your Facebook/PayPal email address and the bank name for the Visa payment of $4.81 with the reference Payment Transaction ID [redacted][redacted][redacted], which was refunded. Please advise if I need to make this payment to restore my account status.
Reported by GetHuman789212 on Friday, June 15, 2018 11:00 PM
I, Vera Weidmann, am the payment method owner. I am confirming that each payment is authorized. I request the charges to Facebook to be re-enabled for my account. I have reviewed the transactions on Facebook, PayPal, and Wells Fargo, noting the dates and amounts. I have the transaction dates and IDs. I have included the payment transaction IDs from Wells Fargo. Please provide your Facebook/PayPal email for payment receipts and the bank name for the Visa payment of $4.81 with the reference Payment Transaction ID [redacted][redacted][redacted] that was refunded. Kindly confirm if a payment is required to reinstate my account status.
Reported by GetHuman789212 on Saturday, June 16, 2018 12:04 AM
I am currently trying to set up a personal page for a client. She originally had a business page that was set up incorrectly 8 years ago. Our plan was to create a new personal page, then turn it into a business page and merge it with the old one. However, Facebook locked us out of the personal page after we sent a photo of Kim for face recognition. Now, we are stuck with two deactivated personal pages and a business page we can't utilize. I have successfully completed this process for other clients before, but this time we are encountering issues. We have reached out to Facebook multiple times for assistance, but we keep getting redirected in circles without any resolution. I am hoping to reactivate Kim's personal page, as well as the newly created business page, and merge them to have one functional personal page and one business page.
Reported by GetHuman-suebrod on Saturday, June 16, 2018 2:30 AM
I recently stumbled upon a Twitch streamer who was offering giveaways like a System Unit or a PC. However, suspicions arose when I came across a chat message questioning the legitimacy of the giveaways. I reached out to the streamer for evidence of the giveaways, which led to a YouTube video showing the same PC being given away, uploaded in December [redacted]. The streamer confirmed the deceit, and I decided to report the page for fraudulent activities. It was disappointing to discover that even the offer for an Aorus GTX 1080ti was part of the fake giveaways to boost followers on social media platforms.
Reported by GetHuman-vrasunga on Saturday, June 16, 2018 6:36 AM
Over the past 3 weeks, my Facebook pages have been disabled. I was most devastated about the first one as I lost precious live streams of my gender reveal and cherished photos and videos of my deceased dad. I created a new page, but it was disabled in just 2-3 days. The cycle repeated with another new page also being disabled on the same day. I didn't violate any terms and conditions and suspect someone might be maliciously reporting my pages. I provided verification like my driver's license and face photos as requested, but the accounts were still deleted. I'm due to give birth in less than 10 weeks and would like to share this journey on Facebook. I hope you can assist in restoring my original page or the new one created with the email "[redacted]" or associated with the phone number ending in [redacted]. It's disheartening to keep losing my pages without a valid reason. Your help would be greatly appreciated.
Reported by GetHuman-chyanne_ on Saturday, June 16, 2018 9:50 AM
I recently posted a question on Facebook discussing a horror book concept involving two animals having a baby, specifically a Neanderthal and an ape hybrid. This was meant as a fictional idea for a book, not implying any connection to humans. Despite this, someone misinterpreted my post as insinuating that one of the animals mentioned is human. I am confused by this misunderstanding and would like clarity on why my post was taken this way. Can my page, Yholanda/Author, be reinstated promptly? As a black woman, I feel offended by this misinterpretation and seek answers regarding which animal is being equated to humans in this context. I dedicate my page to promoting unity among people, and the implication that humans are akin to apes is disturbing. Kindly restore my page and provide an explanation regarding this confusion. Thank you.
Reported by GetHuman-yholanda on Saturday, June 16, 2018 10:45 AM

Help me with my Facebook issue

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