Facebook Customer Service Issues

Hello. I am reaching out on behalf of my employer, Jurica Tomicic, the owner of Kod Kapetana restaurant on Hvar island in Croatia. He is listed on Facebook as Jurica Tomicic Kapetan and has a business page named Kod Kapetana Hvar. Unfortunately, it seems that the restaurant's Facebook page (Kod Kapetana Hvar) has been compromised, as my boss is currently unable to access it. This has hindered our ability to use the page effectively. We are wondering if there is any assistance available to help us regain access to the page. If so, what steps do we need to take? While we are contemplating creating a new page for Kod Kapetana Hvar, we would prefer to retrieve the old page due to the existing reviews. Thank you for your support. Warm regards, Elma Vidjen.

Good afternoon. I have recently been notified that my account has been blocked for 30 days because I called someone stupid. I find this unfair, especially when Arab individuals post threats to kill others which I report, and you reply saying it doesn't violate policy. The dispute between the individual and me was about our countries, mine and India. I suspect the person who blocked me is of Indian nationality. I work in real estate and have online businesses through Facebook. I believe you are abusing your power, causing me to lose money. Please review my Facebook status. Have a nice day. Just as a quick note: people do much worse on Facebook than calling someone stupid and face no consequences.

Hello, I am reaching out regarding my boss, Jurica Tomicic, the owner of the restaurant Kod Kapetana on the island of Hvar in Croatia. Jurica Tomicic Kapetan is his name on Facebook, where he manages the business page for Kod Kapetana Hvar. Unfortunately, it seems like the restaurant's Facebook page, Kod Kapetana Hvar, has been compromised as my boss is unable to access it anymore. We suspect it has been hacked. Could you assist us in recovering the page? We would like to continue using the existing page due to the reviews and history associated with it. If there's any information needed from our end, please let us know. Thank you for your support. Best regards, Elma Vidjen

My account has unexpectedly been deactivated due to allegations of selling drugs and being associated with a terrorist group, which is completely untrue and illogical. I do not sell or use drugs, and have never been involved in anything of the sort. The accusation of terrorism is equally baseless as I have no connections to any such activities. I am baffled as to how these claims were made against me without any evidence. I am deeply concerned about losing contact with my friends in Germany and Switzerland, as Facebook is my primary means of communication with them. I urge Facebook to review this situation promptly and reinstate my account. It is important for me to maintain these connections, and I earnestly request for this matter to be resolved promptly.

I am concerned about my Facebook account under the name Rebecca Romines. It appears to have been compromised, hacked, or altered by someone named Becky Buechner, a close friend of mine. As a result, I am unable to post anything on my account or even locate where to send a message for help. A few weeks ago, someone posted using my account without my knowledge, sharing Christian and God-related messages that I did not authorize. It seems that someone has taken control of my Facebook page, and I am locked out. This is disrupting my frequent use of Facebook and preventing my friends from hearing from me. Please assist me in resolving this issue. You can reach me at [redacted] or call me at [redacted]. Thank you, Rebecca Romines

I usually access Facebook on my MacBook Pro. I recently upgraded my Windows-based PC and wanted to log into my Facebook account on it too. When I signed in, it created a new account with the same user name and password but none of my friends or posts. Is there a way to disable this new account on my PC and access my original Facebook on both computers without creating a new account?

Subject: Confronting Sadie Thomlinson for Harassment Hello Sadie, I hope you and your family are well. My name is Paula. I recently noticed a hurtful message you posted on my partner's Facebook page, and after addressing this, you responded with another negative message to me. I wanted to offer some empathy towards you, given your situation. It seems from your public profile that you have two precious children and no wedding ring in your photos. I work as an autism specialist and often encounter families facing challenges, so I can't help but speculate on what could lead someone to make harsh assumptions like yours. Regardless of our differences, I am sending you compassion and hoping you focus on raising your children to be caring individuals. Wishing you peace and love during this time. Take care, Paula Response from Sadie Thomlinson: Your attempt at compassion is unwelcome. As for your "partner," he has a history of infidelity. Perhaps you are involved in that. Your fixation on marriage and my ring finger is peculiar; weight gain post-childbirth can impede ring-wearing. I contribute to the world positively just by existing. I have no interest in receiving blessings from someone with a patronizing attitude like yours.

In [redacted], I had a Facebook page with pictures and information about myself. Since then, my email and mobile phone have changed, making it difficult for me to access my old account. Despite multiple attempts to create a new account, I have been unsuccessful due to issues with receiving text messages on my old phone. My current email is now [redacted], and my new mobile phone number is 1-[redacted]. In the past, I used the names PF Foster and Phil Foster on Facebook. I have a more recent photo ready to upload. Any assistance in setting up a new account so I can reconnect with Facebook would be greatly appreciated. Thank you, Paul Froemming.

I am reaching out on behalf of my partner, Steven Lamb. For the past three nights, he has been contacted by Tobias Leingruber on Twitter regarding a supposed Facebook competition win from January. Steven closed his Facebook account on June 12, [redacted]. Tobias claims to be contacting him on behalf of the Facebook CEO. Despite our skepticism, Tobias has sent a picture of himself holding a Facebook ID card. We are now irritated by the continuous contact. Steven is no longer on Facebook, but can be reached via email. We need confirmation from Facebook to clarify if this is a scam. Steven has been engaging with Tobias to see how far Tobias will go. Would appreciate your help in determining the legitimacy of Tobias' claims so Steven can move on from this ordeal. Thank you in advance.

Maryann has two accounts due to changing providers. She is playing a Facebook game, IE, on the old account. The old account cannot be linked to the new email address because the new one already exists. Even after trying to delete the new account, Facebook still recognizes the association with the new email address. Additionally, there is an issue with resetting the password as Facebook continues to send the reset code to the old invalid email address. There is no access to SMS for verification.

I forgot my password. Three friends sent me the code, but I accidentally entered the wrong email. I tried to resend it, but it wouldn't work. So, I logged into the Facebook app and chose the correct email. They sent me a code saying: "Dear Isabella, Please use the following code to confirm your new email: KV34seCeXP. If this wasn't you, please ignore this email. Thanks, The Facebook Team." I was confused about where to enter the code and confirm it was me. I then logged out and tried to log back in, but it said: "We have received your ID. We're sorry, it seems like you already uploaded your ID. We will contact you after reviewing it." I need Facebook to talk to my dad in Colombia, so please help me fix this issue.

Hello, my account has been compromised. The hacker changed my password, and I no longer have access to my email or phone number linked to the account. I am James McDonagh. I am willing to provide a photo identification of myself to confirm my identity. My username is a phone number: [redacted]. I no longer have access to that number as I have a new one. Please locate my account with the username [redacted], and email me at [redacted] once you find it so that I can send the necessary photo identification. Thank you. Regards, James.

I have been blocked from the marketplace for weeks because I was trying to sell empty growler bottles that I got on the marketplace. I am also blocked from all the garage sale sites which is frustrating. To add to my annoyance, Facebook keeps showing garage sale posts from people I don’t know in my newsfeed while I'm blocked. I am considering deleting my whole account due to this issue.

Hello Facebook Team, My name is Mark, and I am a regular Facebook user. My account has been disabled for about a month now, and I am not sure why. I have always used my real name on my account, which matches my government ID. I have not violated any Facebook policies. I have submitted four different forms of my government ID to verify my identity. It's crucial for me to have my account back as I use it to communicate with my family and friends. I've had this account for 12 years, and it holds many memories, especially with my late father. I hope you can review my case promptly and reactivate my account. Thank you for your assistance. Best regards

Hello Facebook Team, I am a regular Facebook user. My account has been disabled by mistake for a month now. I have no idea why this has happened, as I can't think of any reason for my account to be disabled. The account holds my real name as listed on my identity, and I have not violated any Facebook policies. I have attached four different forms of my government identity to ensure you have the correct information about me. Please look into my case as soon as possible and reactivate my account. It is crucial for me to communicate with my family and friends, especially since I have had this account for 12 years and it holds many memories, including with my late father. Thank you very much for your attention to this matter. Best, [Initials]

My account was accessed from a suspicious location in Texas, which wasn't me. Despite changing my password and attempting to set up two-step authentication, I faced issues receiving the verification code. Facebook notified me of the password changes through emails, but it was odd that I received the same emails in English and Spanish simultaneously. As a Spanish speaker, this was unusual since I only speak English. Even after multiple password changes, the same pattern of bilingual emails persisted. Upon deactivating my account, I received only one email in English confirming the deactivation. Reactivating my account led to the same situation of receiving emails in both English and Spanish regarding password changes. Due to this unsettling experience, I've decided to delete my Facebook account, which is set to be deactivated in 14 days.

I am having trouble accessing my Facebook account because my ex-partner set it up and changed the password. The email and phone associated with the account are also under their control. I urgently need access as I have important messages regarding a purchased vehicle that was stolen. These messages are crucial for court to show that I legitimately bought the vehicle. Time is running out as I have a court date in 6 days. My name is Nathan Hickey, and the account email is [redacted] Thank you for your assistance.

I received a 30-day block on Facebook after sharing details in the Vape Court group. I presented facts regarding a case where members were wrongly accusing the defendant. Despite him admitting to being a heroin addict on live video, I was blocked. This person attempted a fraudulent chargeback on items purchased from my business, which PayPal rightfully rejected. He continues to harass me and even sent threats to my spouse via Facebook Messenger. Strangely, TONY PARKES, a registered sex offender for assaulting a child, is still active on Facebook while I am the one facing a ban. Facebook is crucial for promoting my business, so I need to resolve this issue promptly.

I am currently locked out of my Facebook account. Despite trying several passwords, none of them worked. The linked email is from over a decade ago, and I cannot recall the password. Even the security question did not grant me access. Although I have attempted to receive a verification code on my iPhone through the Facebook app, it never came through. I want to ensure my account is not deleted, especially as I have cherished memories and photos stored there. I am facing issues changing my email from the old one to my current one, as verification is required through an email I cannot access. I am reaching out to Facebook to confirm my identity, as I desperately need access to my account to update my password for security reasons. I can provide any necessary details to verify that I am Angela Patenaude. I recently installed a security app that highlighted potential risks to my Facebook account, which has caused me concern. I have been unable to contact Facebook directly, which is why I am seeking assistance here to regain access and safeguard my account. Please get in touch with me at [redacted] or my Gmail account. Thank you. Regards, Angela

I was removed from Facebook on Friday, 6/15/18 at around 4:30 pm. I had no issue accessing it multiple times that day. I found a number online, not realizing it was a scam, and was told by scammers that my account was hacked by someone in Ohio and Alabama. I was instructed to buy Google Play cards totaling $50 each at a grocery store without telling anyone and give them the card numbers. They claimed there were compromising photos of me and insisted on two more $[redacted] Apple cards for further "investigation." Suspecting a scam, I was then directed to buy a non-existent "STEM card." Eventually, I realized it was a scam after spending almost four hours on the phone and $[redacted] on cards. I need help unblocking my account.