i clicked on something that i got tagged in by a trusted friend, and today i got a call...
GetHuman-kmalson's customer service issue with Facebook from June 2018
Help with my Facebook issue
First: share to improve GetHuman-kmalson's odds
Strength in numbers! Companies respond better when others are watching.
What went wrong?
Waiting to see what went wrong with our suggestion for how to get Facebook help.
Before contacting them, items GetHuman-kmalson may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-kmalson's own words
i clicked on something that i got tagged in by a trusted friend, and today i got a call from my brother saying my account posted something and tagged them in it and that my friends account was hacked. I went on to try and change my password and got the message that my account was locked. I went through the process of unlocking it by sending the code to my phone through text and went through the steps, but when i get to the marketplace step and try to continue it says that it encountered a problem try again later. I've tried * times through out the day, and each time its the same. Now i cant log into a bunch of apps because they were all logged in with my facebook account. can you guys help me or is there another way that i can get my account unlocked and hopefully not get hacked again? the account was for *****@***.com and i last logged in yesterday, my last post from me was when i shared the lucky ** pic thing, and to reply to * people that posted on my timeline for my birthday
GetHuman-kmalson did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-kmalson fixed the problem
We are waiting for GetHuman-kmalson to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.