Hello,**I'm having trouble accessing my Facebook account. The email that is attached to...

GetHuman-javorgor's customer service issue with Facebook from June 2018

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1 following
Help with my Facebook issue
GetHuman-javorgor's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-javorgor will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-javorgor can let us know if they help or not.
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Before contacting them, items GetHuman-javorgor may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-javorgor's own words
Hello,**I'm having trouble accessing my Facebook account. The email that is attached to my account I no longer have access to. I've tried to enter my password but there's a message that says my password has been changed within previous days I never changed my password. My cell phone number has always been attached to my account but now I'm getting mixed messages saying my account can not be located. In the beginning I was sent a code to my phone to retrieve my account and change my password but the code never worked I would receive a message saying that code had expired I did not understand how when I had just received that code seconds before entering it. Is there anything I can do to gain access to my account again?
GetHuman-javorgor did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman-javorgor
Jun 15th, 2018 - 2 years ago
Not resolved
Seen by 25 customers so far
Similar issue to 43757 others
1 customer following this
GetHuman-javorgor started working on this issue
Jun 15th, 2018 3:46am
GetHuman-javorgor shared this issue with your circles on Google+
Jun 15th, 2018 3:47am