Hello,**I have recently completely lost access to my Facebook account. There was a logi...

GetHuman774955's customer service issue with Facebook from June 2018

40195 similar
0 following
Help with my Facebook issue
First: share to improve GetHuman774955's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman774955's next move: try the Facebook help center again.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman774955 will want to follow the link below to head to their help center. We will check on GetHuman774955 later to make sure it's all set or try to help escalate.
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman774955's own words
Hello,**I have recently completely lost access to my Facebook account. There was a login registered from the country of Iraq (where I have never been).**When I originally setup my account years ago I used an email address just used for Facebook. This was the email address *****@***.com. I left this account unattended for an extended period of time and can no longer access this. It appears that the person that hacked my account has changed both my Facebook password and my *****@***.com password. **I would like to either completely deactivate this account or regain control of the account. My primary concern is that whoever hacked the account might be preying on members of my contact list.**I can still access the account through one device. Using this device I have not been able to sufficiently resolve the issue because the primary contact on the account has now been changed to this email: *****@***.com. This is not me and I get stuck in a loop when trying to change my password. I do not know the current password to the account and the hotmail email password has been changed as well.**Any assistance you can provide in this manner is much appreciated. I'll include my primary email below, let me know if you need any additional contact information.
GetHuman774955 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman774955 fixed the problem
We are waiting for GetHuman774955 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Facebook email you?
This email address isn't valid
Follow this issue
See how GetHuman774955 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman774955
Jun 12th, 2018 - 9 mons ago
I have an issue with Facebook too
Not resolved
Seen by 7 customers so far
Similar issue to 40195 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman774955 started working on this issue
Jun 12th, 2018 1:06am