My facebook acct was closed a couple days ago,I got it back on by recovery. I made a ne...

GetHuman-islealex's customer service issue with Facebook from June 2018

Help with my Facebook issue
The issue in GetHuman-islealex's own words
My facebook acct was closed a couple days ago,I got it back on by recovery. I made a new pw, today it unlocked again I tried new pw doesnt work.I started fb years ago using an old email I never use anymore.my name is Alexi Isle (vice)I'm a senior disabled grandma. Fb is how I keep in contact with family. I can't recover it as saying pw doesn't work and it wants to send code to email I don't use and don't pw.please help me get my main acct open again please.I have other fb to play games but I've had this one for years under the Alexi isle (vice).my phone number is *** *** **** or email contact is *****@***.com. please help me get back on. .I will change the email when I can get back on..this has been my lifeline as I'm disabled I love my facebook. ..thank you so much..I hope you can help me..please respond via text above number or email I have now..again I've never been a problem nor disrespectful towards others. I don't know why it has been a problem last few days as for years I've never had a problem.I only am on from Minnesota where I live so any other attempts from anywhere else wouldn't be me.if someone is trying to take my fb...thank you so much will wait to hear from you
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Customer service issue
Reported by GetHuman-islealex
Jun 11th, 2018 - 9 mons ago
I have an issue with Facebook too
Fixed
Seen by 9 customers so far
Similar issue to 60 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-islealex started working on this issue
Jun 11th, 2018 3:37am
GetHuman-islealex indicated the issue is not fixed yet.
Jun 12th, 2018 5:17pm