Facebook Customer Service Issues

I received the following message from Mark Elliot: Yes, I am pleased to inform you that you have been selected as the 5th beneficiary of the Facebook Lottery for this year. Attention Beneficiary, Your user name was randomly chosen by our Digital Random Internet Processing Service Asia Pacific (D.R.I.P.S) as the 5th beneficiary for this promotion. Your prize is funded by the advertising and copyrights from the Facebook network in London and the United States. Please provide the following information and return it to me promptly: Full Name: Email Address: Contact Number: Nationality: Age: Marital Status: Congratulations again from Facebook; you have won a surprise prize package worth $[redacted],[redacted].00 USD (Seven hundred and fifty thousand dollars only). Co-Founder: Mark Zuckerberg

I am facing a similar issue. When attempting to log in, I receive a pop-up instructing me that a login code was sent via SMS, which I cannot access. Even after opting for a temporary password through Gmail, upon using the code provided, I am prompted with another code sent via SMS. I noticed another user experiencing the same problem and am curious if it has been resolved.

Last week, my Facebook account was hacked, and I received an email about a password reset that I didn't authorize. I took the necessary steps to secure my account, such as changing my password, logging out of other devices, and adjusting my security settings, including adding trusted contacts. However, days later, I received another email about a password reset, and the new security settings were challenging to set up. After a busy weekend away from home, I finally completed the process on my laptop. Unfortunately, my trusted contacts were deleted, and the phone number associated with my account was changed to an international number without my consent. I encountered difficulty receiving the verification code and eventually found my account locked. I want to regain access to my account and address these security breaches promptly.

I recently experienced a distressing situation. I discovered that someone was able to access my hidden Facebook profile without any mutual friends. Despite taking measures to hide my phone number, email, and news feed, this individual managed to find me. I am concerned and would like answers to the following: 1. I need to know who the blackmailer communicated with from my friend list. 2. I seek assurance that my profile will remain secure moving forward. 3. I am considering creating a new Facebook account without providing a phone number, as I am wary of potential security breaches.

I placed an order through Stanlice's Facebook page on May 23rd, and the payment was deducted from my bank account right away. I was sent an order confirmation with order number #[redacted]. The founder also sent a thank you message, mentioning I would receive a notification when the order shipped. It's been 4 weeks, but I still haven't received a tracking number. When I contacted them, I got an email saying my order was delivered, but it included the wrong tracking information for an order in Spain placed two months earlier. The customer service representative suggested I wait 10 days for an updated tracking number but then closed the email thread, making it impossible for me to reach out to them. This is unacceptable customer service. I'm requesting a full refund and want to caution others about this website. Thank you.

I have a friend named Rolanda Aden-Hussey who lives in Kearns, UT, at [redacted] S [redacted] W, [redacted]. Her Facebook account was hacked two days ago, and the hackers changed her email, username, and password. She's trying to recover her account, but the hackers have altered all the information. Her phone number is [redacted], and her date of birth is April 27, [redacted]. I am reaching out for help on her behalf. Rolanda can be contacted at [redacted], and her backup email is [redacted] Any assistance in retrieving her account would be appreciated. My phone number is [redacted]-[redacted]. Rolanda even messaged herself on Facebook using her husband's account for reference. Thank you!

I am experiencing issues with accessing my account. Whenever I attempt to log in, it prompts me to "keep my account secure" and asks for a password change. However, after changing the password, an error message appears saying the system is experiencing difficulties. This cycle repeats every time I try to log in. I have tried the account recovery process without success, as well as attempted multiple password variations. Despite creating new passwords each time, the "keep your account secure" message persists. I require assistance in regaining access to my account, which is inaccessible via the app, mobile website, and computer website. I have already reinstalled the app to no avail. I can provide verification information as needed to resolve this issue promptly. Your help in resolving this matter is greatly appreciated. Thank you.

I am experiencing issues accessing my account. Each time I attempt to log in, it prompts me to "keep my account secure" and change my p***word. Subsequently, it displays an error message indicating that there is an issue on your end. This cycle continues each time I try to log in. Even after attempting account recovery without success, the problem persists. Despite creating numerous new p***words, I am still unable to regain access to my account. This problem occurs on the app, mobile website, and desktop website. I have already tried reinstalling the app to no avail. My email address is *****@***.com, and I am willing to provide any necessary verification. Please assist me in resolving this issue as regaining access to my account is crucial.

My Facebook account for Stacy Smith, with phone number [redacted] and email [redacted], has been hacked and wiped despite following all the directions from Facebook to secure and verify the account. I received a notification email on 6/10 regarding someone trying to log in from an unfamiliar location. After changing my password, I couldn't log in this morning. Upon resetting my password, I received emails about attempted changes to my phone number and email, as well as emails in Arabic. When I managed to log in, my name was changed to Rosemary Cabalaro, but my profile was empty. I discovered the Arabic emails were addressed to a Mohamed Abdel-Hussein. I am desperate to report this and ensure any linked apps are disconnected from my Facebook. Additionally, I would like to recover my posts and pictures. Despite following the help prompts, my security measures seem to have been bypassed. Thank you for your assistance. Stacy Smith

I have two-step authentication set up for signing in. On Friday, at 10:09 pm, someone logged into my account when I was out of town without service. I only noticed this on Sunday. I changed my password and logged out of all active sessions. However, when I try to reset my password now, the second-step authentication code isn't being sent to my phone. Since I'm not logged into my Facebook app, I can't access the code generator. I'm locked out of my account, and even after attempting to recover it, I never receive the email as promised. Please help me regain access to my account. - A. Ellerman

Hello, I recently lost access to my Facebook account due to a login from Iraq, a country I have never visited. When I created my account years ago, I used the email [redacted] solely for Facebook. Unfortunately, I can no longer access this email, and the hacker changed both my Facebook and email passwords. I need help either deactivating the account or regaining control to prevent the hacker from exploiting my contacts. Despite being able to access the account on one device, I cannot resolve the issue because the primary contact is now [redacted], not me. Changing the password has been challenging as I do not know the current one, and my original email's password has also been altered. Your assistance would be greatly appreciated. I can be reached at my primary email; feel free to ask for any additional information.

I am seeking assistance in logging into my **-year-old mother's Facebook account on her new iPad. The previous iPad was stolen in March, and my brother set it up but cannot recall the password, email, or phone number used. This situation is incredibly frustrating. How can we prove her identity to regain access to her account? Facebook is essential for her as she is in a senior living home, and it connects her to the outside world. Creating a new account would be a last resort. Your help is greatly appreciated. Thank you. My name is Donna Espinoza Miner, and her name is Beatrice Espinoza.

Dear Customer Service Representatives, I would like to bring to your attention that I have been trying countless times to contact the help desk regarding my issue. For the past two weeks, I have been unsuccessful in logging into my Miffy Pittaway Facebook account. I have attempted to reset my password, but I am facing difficulties in deleting joined groups and logging into my account. This is impacting my business page, She Shell Art By Miffy, and She Shell Art By Miffy Decorative Items pages, which are linked to this account. The inability to access my account is affecting my business as I am unable to receive orders and important messages. The bulk of my business orders come through my She Shell Art By Miffy account, hence the urgency of this matter. I would greatly appreciate your assistance in resolving this urgent issue. Warmest Regards, Miffy Pittaway

I had a Facebook account from my high school days that got hacked, and now it poses a risk to my current career as a school counselor. Some students have come across the account with no profile picture, viewing older photos. I've been trying to report it for removal but can't recall the password or access the email linked to it after ten years. The lack of response from Facebook is frustrating, given the potential consequences on my job. It's been inactive for a decade, and I hope someone can assist me in resolving this issue promptly to avoid any harm to my professional reputation. Your guidance on this matter would be genuinely valued as I'm unsure of the next steps to take.

I accidentally logged out of my Facebook Messenger and cannot log back in. I no longer have access to the email or phone number linked to my Facebook account, making it impossible to recover my account. Despite following Facebook's instructions, I have been unsuccessful in regaining access for the past three days. I would greatly appreciate someone reaching out to assist me in recovering my account, as the suggested steps have not been effective.

Greetings, I hope you are well. My name is Sheldon, and I work as a live performer, musician, and DJ. Regrettably, I have lost access to my Facebook account due to hackers. The platform requires me to identify five friends on my profile to unlock it. Despite attempting this for nearly a month, I have been unsuccessful as many of these "friends" are fans, making it hard to identify them. Additionally, the system is asking me to confirm my identity using my former stage name, "Seth Blake." I have already updated my personal information to "Sheldon Multiverse," but the system does not recognize this change. Since "Sheldon Multiverse" is a recent pseudonym without formal identification, I am unsure how to proceed in recovering my account. Any guidance on resolving this matter would be greatly appreciated. Thank you for your assistance. Best regards, Sheldon

I visited my Facebook account to access a photo from my Mobile Uploads album and realized that both my Mobile Uploads and Timeline photo albums are missing from my page. It is inconvenient because I rely on the Mobile Uploads album to easily locate specific photos without having to search through all my uploads. For instance, I needed to find a picture from last June in my Mobile Uploads, but without the album, I have to scroll through all my posted photos. I have an album spanning from August of last year to May of this year with over 2,[redacted] photos, and this makes finding specific images challenging. I hope to restore the Mobile Uploads album as it provided easy access to my photos. Thank you.

I am currently experiencing issues with my Professional Facebook Page, "Chandigarh Fatafat." The messages have stopped, impacting our live sessions aimed at entertaining and engaging with our audience for their benefit and to share the latest news and offers with them. For the past 15 days, there has been a significant problem where messages disappear, posts cannot be shared, and access to the inbox is restricted. My personal Facebook account is linked to this business page, and I am seeking assistance to resolve this matter promptly. I kindly request guidance on any policies that may be affecting my page's accessibility. Any information regarding Facebook's policies would be greatly appreciated as well. Your immediate help in this matter is highly necessary, and any assistance provided would be greatly appreciated. Thank you. Regards, Sunil Sharma

Hello Facebook Team, I urgently need your help as my Facebook account has been hacked. I followed the instructions on the help center links you provided, but when I try to reset the password, I get stuck. After logging in with my email and password, the next screen asks me to confirm my identity by sending a confirmation code to my phone. However, there is no option to input my phone number, and when I continue, I receive an error asking me to select a phone number, which I can't do since it's not displayed. I have tried recovering through my email, but I still can't access my account due to the same security check issue. My Facebook name is Renz Cheng Lizada, and when I search for my account using my email [redacted], it shows up as "Content Not Available." This account is incredibly important to me as it holds all my high school memories, business contacts, statuses, and more. I kindly ask for your assistance in resolving this matter as soon as possible. Thank you for your help.

My advertisement was approved a few days ago, but when I tried to boost it again, Facebook rejected it, claiming it promoted a sexual product. I want to clarify that my product is not of a sexual nature. I am frustrated with the lack of response from Facebook's customer service after appealing multiple times. I am a legitimate advertiser who follows the guidelines closely, and I feel unfairly targeted. Please review my ad carefully and approve it promptly. Thank you.