Cannot log in, everything is in Vietnamese language instead of Thai

GetHuman765906's customer service issue with Facebook from June 2018

Help with my Facebook issue
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman765906's own words
Log in ... My wife is Thai and she cannot log in. Everything is in, I think Vietnamese when it should be Thai. Her login is *****@***.com'. Can you please explain to me, in English, what has happened and how she can regain her login. Does she use her existing password or how can she create a new one. Has her account been hacked? Examples of what she receives upon attempting to log in are shown below. Her name is Maliwan Bainbridge and her email address *****@***.com'.*A quick answer would be appreciated. Thank you.*Peter Bainbridge. ***Vui l*ng x*c nh*n danh t*nh c*a b*n*Ho*t **ng g*n **y c* th* *nh h**ng **n kh* n*ng b*o m*t c*a t*i kho*n c*a b*n, v* v*y, ch*ng t*i ** kh*a t*i kho*n n*y. Ch*ng t*i s* h**ng d*n b*n qua m*t v*i b**c ** x*c nh*n danh t*nh c*a m*nh v* gi*p b*n truy c*p v*o t*i kho*n. T*m hi*u th*m.***Ch*n m*t ki*m tra b*o m*t***Th*c hi*n ki*m tra b*o m*t***Xem l*i l*n c* g*ng **ng nh*p g*n **y***T*i kh*ng th* **ng nh*p.*Tr* gi*p tr*n m*y t*nh*Tr* gi*p tr*n di **ngmenu tab b* sung*shareChia s* b*i vi*t*N*u g*p s* c* khi **ng nh*p v*o t*i kho*n Facebook c*a m*nh, b*n c* th*:*S* d*ng email b*n d*ng ** **ng k*, t*n ng**i d*ng ho*c s* *i*n tho*i di **ng trong h*p Email ho*c *i*n tho*i ** x*c **nh t*i kho*n c*a b*n***t l*i m*t kh*u*H*y xem c*c m*o kh*c ph*c s* c* **ng nh*p c*a ch*ng t*i *N*u b*n v*n g*p s* c*, ch*ng t*i c* th* gi*p b*n kh*i ph*c t*i kho*n.***Th*ng tin n*y c* h*u *ch kh*ng?*C**Kh*ng
Wrong Language
Get it right
Over ** years
How GetHuman765906 fixed the problem
Had to make a new account for my wife
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Facebook login
Customer service issue
Reported by GetHuman765906
Jun 9th, 2018 - 3 years ago
Seen by 13 customers so far
Similar issue to 578 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License


GetHuman765906 started working on this issue
Jun 9th, 2018 8:50am
GetHuman765906 indicated the issue is not fixed yet.
Jun 9th, 2018 11:01am
GetHuman765906 indicated the issue is not fixed yet.
Jun 9th, 2018 11:03am
GetHuman765906 indicated the issue is not fixed yet.
Jun 10th, 2018 1:57am
GetHuman765906 confirmed the issue is fixed. Hooray!
Jun 10th, 2018 10:54am
GetHuman765906 confirmed the issue is fixed. Hooray!
Jun 12th, 2018 9:51am