Well i had the same phone for awhile my pastword was always saved . Recently the phone...

GetHuman-laratond's customer service issue with Facebook from June 2018

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The issue in GetHuman-laratond's own words
Well i had the same phone for awhile my pastword was always saved . Recently the phone I had I had messed up and died and would never turn back on which caused me to lose access to all my accounts including Facebook I went to the phone store was unable to get the phone turned on now I got a new phone the email I used to open my Facebook no longer works I have no access to the phone number I started with as I switched over phone companies when I got the phone that does not work anymore so when I try to reset my password it doesn't give me any other options to allow me to get back into it as I had been through this in the past and had and have to create another account I would not like to go this route as I've had so much built up I will leave my new email at the bottom as my phone number also is ***-***-**** thank you antonio laratonda
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Facebook

Customer service issue
Reported by GetHuman-laratond
Jun 9th, 2018 - a yr ago
I have an issue with Facebook too
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Seen by 3 customers so far
Similar issue to 488 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-laratond started working on this issue
Jun 9th, 2018 12:49am
GetHuman-laratond indicated the issue is not fixed yet.
Jun 9th, 2018 11:51pm