Hi,**I was able to log into my Instagram this morning. At *:**pm I received an email sa...

GetHuman-pohledan's customer service issue with Facebook from June 2018

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The issue in GetHuman-pohledan's own words
Hi,**I was able to log into my Instagram this morning. At *:**pm I received an email saying that I had successfully changed my password. I opened Instagram on my iPhone and it said my information had changed and I was required to log back in. The original e-mail I signed up with is “*****@***.com” and the original username is “brookepohle” The hacker changed my username to “darwin*******cole” as well as the email used to sign into the account. The hacker created a new account for “brookepohle” and it is connected to my facebook and well as my phone number (**********). However, my phone number is still connected to my old account. I have not had any previous usernames. Please help! My anxiety is at an all time high and I’m panicking.
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Facebook

Customer service issue
Reported by GetHuman-pohledan
Jun 9th, 2018 - a yr ago
I have an issue with Facebook too
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Seen by 6 customers so far
Similar issue to 615 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-pohledan started working on this issue
Jun 9th, 2018 12:31am
GetHuman-pohledan indicated the issue is not fixed yet.
Jun 9th, 2018 3:47am
GetHuman-pohledan indicated the issue is not fixed yet.
Jun 9th, 2018 3:47am
GetHuman-pohledan indicated the issue is not fixed yet.
Jun 10th, 2018 2:14pm