My name is Brenda Helton. In my profile picture I have a orange flowered shirt with a w...

GetHuman764378's customer service issue with Facebook from June 2018

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619 similar
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0 following
Help with my Facebook issue
GetHuman764378's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman764378 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman764378 can let us know if they help or not.
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The issue in GetHuman764378's own words
My name is Brenda Helton. In my profile picture I have a orange flowered shirt with a white dove on the lower right hand corner. I have been trying to get back into my Facebook account for weeks and think I was hacked.The email account that is in there is incorrect. (*****@***.com). this is not my email. My correct email account is *****@***.com and my phone number is ***-***-**** that is my cell phone. I don't have trusted contacts set up in security. Please help get this taken care of* i've been trying to get back to this for * - * weeks with no success. You can even set up a temporary password and send to my email or something. I need this taken care of. You can call me on ***-***-**** Cell or ***-***-**** home, please feel free to call me. Thank you so much.*Your Facebook Member*Brenda Helton
GetHuman764378 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman764378
Jun 8th, 2018 - a yr ago
I have an issue with Facebook too
Fixed
Seen by 4 customers so far
Similar issue to 619 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman764378 started working on this issue
Jun 8th, 2018 7:51pm
GetHuman764378 indicated the issue is not fixed yet.
Jun 9th, 2018 4:24am