I've been trying to get into my account for the last week verse somebody hacked in and...

GetHuman-jamesroe's customer service issue with Facebook from June 2018

Help with my Facebook issue
I've been trying to get into my account for the last week verse somebody hacked in and changed my email address and p***word I got back in and I have already changed the email address and it is already confirmed with you guys I've already sent you photo ID which is been confirmed as well I've already changed the p***word several times and it still will not let me get past the automated system of confirming your iden***y and I've already done all that I even answered one of the questions correctly and it still said there was a problem and I need to get an unlock code to get into my account I have a lot of people depending on me so please get this taken care of so I can get back into my account.
I trust that Facebook will make this right and come up with a resolution that is fair.
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I need Facebook to go in and give me an unlock code so I can get into my account I've already proven myself and identified myself with ID and everything else and I already have my email changed and can registered into my Facebook I've changed the p***word several times and it's still not letting me get into my account no matter what you guys have sent me and I need an unlock code ASAP to get this done for my Facebook account with the email *****@***.com
Customer service issue
Reported by GetHuman-jamesroe
Jun 8th, 2018 - 2 mons ago
I have an issue with Facebook too
Fixed
Seen by 6 customers so far
Similar issue to 15 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-jamesroe started working on this issue
Jun 8th 6:08pm
GetHuman-jamesroe indicated the issue is not fixed yet.
Jun 8th 7:09pm
GetHuman-jamesroe indicated the issue is not fixed yet.
Jun 8th 7:12pm
GetHuman-jamesroe indicated the issue is not fixed yet.
Jun 8th 7:12pm