To whom it may concern:**I received a message when I selected my Facebook app this past...

GetHuman-sc_nhiss's customer service issue with Facebook from June 2018

Help with my Facebook issue
The issue in GetHuman-sc_nhiss's own words
To whom it may concern:**I received a message when I selected my Facebook app this past Saturday morning saying my password may have been compromised and advising me to change it. **I went through the process to change and used the identification of friends by pictures as the confirmation. At the end of the process, I received a message that they were unable to complete, try again later.**I received an email from Facebook that my password was changed, but when I went back to the app, I got the same message about changing my password. I have since tried changing the password at least six times, same result. I verified with some of my family that they can no longer see my profile in their friends list.**At that point, I went through the recover process on Facebook.com, saw what appears to be my profile when I used my email address. After I received my * digit code by email, I again went through the password change process with the same result. I have used multiple confirmation processes, all of which were successful, yet can still not access my account.**Please review and advise resolution as soon as possible. I have had my account for several years and have many treasured pictures and connections that I do not want to lose. Your assistance will be greatly appreciated.**Thank you,**Sandy Chafin

GetHuman-sc_nhiss did not yet indicate what Facebook should do to make this right.

How GetHuman-sc_nhiss fixed the problem
Deleted the app from my phone and accessed from a different device. I was then able to change my password!
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Facebook

Customer service issue
Reported by GetHuman-sc_nhiss
Jun 8th, 2018 - 2 years ago
Fixed
GetHuman-sc_nhiss shared how to fix
Seen by 10 customers so far
Similar issue to 51 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-sc_nhiss started working on this issue
Jun 8th, 2018 12:44pm
GetHuman-sc_nhiss indicated the issue is not fixed yet.
Jun 8th, 2018 6:44pm
GetHuman-sc_nhiss confirmed the issue is fixed. Hooray!
Jun 9th, 2018 6:24pm
GetHuman-sc_nhiss confirmed the issue is fixed. Hooray!
Jun 11th, 2018 2:02pm