I had to factory reset my mobile device and when recivering my google and facebook*mess...

GetHuman762101's customer service issue with Facebook from June 2018

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The issue in GetHuman762101's own words
I had to factory reset my mobile device and when recivering my google and facebook*messenger i got locked out. My account was still using an old email from *** years ago. I thought i had already changed this email because i have this issue everytime i get a new phone. After being locked out of my account i attempted to make a new one. Somehow the account started freezing and not working. Maybe because both were attached to the same phone *. I have already trued resetting passwords. I have sent in a picture of my license and a selfie photo. I am now locked out of both as well as messenger. I cannot contact any friends now do i have access to my childrens photos anymore. Please help me. I am devastated. All of my * kids photos from birth are logged on my prinary account.

GetHuman762101 did not yet indicate what Facebook should do to make this right.

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Customer service issue
Reported by GetHuman762101
Jun 8th, 2018 - 3 years ago
Not resolved
Seen by 10 customers so far
Similar issue to 402 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License


GetHuman762101 started working on this issue
Jun 8th, 2018 2:43am

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