I had to factory reset my mobile device and when recivering my google and facebook*mess...

GetHuman762101's customer service issue with Facebook from June 2018

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The issue in GetHuman762101's own words
I had to factory reset my mobile device and when recivering my google and facebook*messenger i got locked out. My account was still using an old email from *** years ago. I thought i had already changed this email because i have this issue everytime i get a new phone. After being locked out of my account i attempted to make a new one. Somehow the account started freezing and not working. Maybe because both were attached to the same phone *. I have already trued resetting passwords. I have sent in a picture of my license and a selfie photo. I am now locked out of both as well as messenger. I cannot contact any friends now do i have access to my childrens photos anymore. Please help me. I am devastated. All of my * kids photos from birth are logged on my prinary account.
GetHuman762101 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman762101
Jun 8th, 2018 - a yr ago
I have an issue with Facebook too
Not resolved
Seen by 4 customers so far
Similar issue to 402 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman762101 started working on this issue
Jun 8th, 2018 2:43am