My sister (Shruti Gupta) passed away * years ago. I did not know about memorialising an...
GetHuman-gkriti's customer service issue with Facebook from June 2018
Help with my Facebook issue
The issue in GetHuman-gkriti's own words
My sister (Shruti Gupta) passed away * years ago. I did not know about memorialising an account or legacy contacts on facebook. Few days ago, someone hacked into her account and started sending friend requests to some of my friends and also changed the display picture and the cover picture on her account. He also somehow got hold of her whatsapp and changed the display pic there as well. He has also added some of his own friends on facebook account. I asked facebook to undo his activities and memorialise her account, however they just memorialised it without changing anything. So now we are stuck with this man's picture on my sister's memorialised account. There is no legacy contact for this account so we cannot change it ourselves. Please I request facebook to remove this man's picture and restore the account to what it was before the hacking.
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