My sister (Shruti Gupta) passed away * years ago. I did not know about memorialising an...

GetHuman-gkriti's customer service issue with Facebook from June 2018

Help with my Facebook issue
The issue in GetHuman-gkriti's own words
My sister (Shruti Gupta) passed away * years ago. I did not know about memorialising an account or legacy contacts on facebook. Few days ago, someone hacked into her account and started sending friend requests to some of my friends and also changed the display picture and the cover picture on her account. He also somehow got hold of her whatsapp and changed the display pic there as well. He has also added some of his own friends on facebook account. I asked facebook to undo his activities and memorialise her account, however they just memorialised it without changing anything. So now we are stuck with this man's picture on my sister's memorialised account. There is no legacy contact for this account so we cannot change it ourselves. Please I request facebook to remove this man's picture and restore the account to what it was before the hacking.
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Customer service issue
Reported by GetHuman-gkriti
Jun 6th, 2018 - 6 mons ago
I have an issue with Facebook too
Fixed
Seen by 6 customers so far
Similar issue to 623 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-gkriti started working on this issue
Jun 6th 10:46am
GetHuman-gkriti indicated the issue is not fixed yet.
Jun 6th 11:47am
GetHuman-gkriti indicated the issue is not fixed yet.
Jun 6th 11:48am
GetHuman-gkriti indicated the issue is not fixed yet.
Jun 7th 11:50am