I previously had a Facebook by the name of Anah* Herrera underneath the mail of...

GetHuman-anahyjen's customer service issue with Facebook from June 2018

Help with my Facebook issue
I previously had a Facebook by the name of Anah* Herrera underneath the mail of *****@***.com and my messenger has been hacked , they been putting pictures and videos that contain nudity and inappropriate things , I’m not able to recover my account and many friends have reported that Facebook and it hasn’t been shut down nor my messenger , I want them to be closed as soon as possible because I don’t feel secure no more using Facebook if nothing is being done with this , I have reported it several time and my messenger or Facebook are not being **** down , I would like if you could please shut it down, I already have a back up Facebook account but I’m closing it for the fact that nothing is being done with my previous Facebook and messenger account.
I trust that Facebook will make this right and come up with a resolution that is fair.
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Customer service issue
Reported by GetHuman-anahyjen
Jun 5th, 2018 - 15d ago
I have an issue with Facebook too
Fixed
Seen by 6 customers so far
Similar issue to 47 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-anahyjen started working on this issue
Jun 5th 7:08am
GetHuman-anahyjen indicated the issue is not fixed yet.
Jun 7th 11:09am
GetHuman-anahyjen indicated the issue is not fixed yet.
Jun 9th 5:52am
GetHuman-anahyjen indicated the issue is not fixed yet.
Jun 9th 6:38pm