GetHuman-llampron's customer service issue with Facebook from June 2018
Help with my Facebook issue
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-llampron will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-llampron can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Facebook has better answers for you: Facebook Help Center
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Before contacting them, items GetHuman-llampron may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-llampron's own words
https:**www.welivesecurity.com************my-video-my-first-video-private-video-dont-fall-for-this-facebook-scam***This issue seems to be making the rounds again and my account and many of my friends accounts unfortunately are being destroyed by this thing. I believe it is YOUR responsibility to take this down - the post disables any way to report it. I am getting disgusted with Facebook's inability to monitor such hacks as this that have been around for a while and restart again. You know about it so do something about it. Because of this a LOT of people are seriously deleting their accounts or leaving Facebook. It is NOT a safe place anymore. I work on computer and work with sensitive medical information - this kind of **** puts me at considerable risk in my job. DO SOMETHING to combat these hacks - We as patrons cannot get rid of them as the hack itself disables our ability to do that in FB. Monitor your feeds better. You have the information so fix it! Facebook is turning into an untrustworthy platform....unsafe for anyone.
GetHuman-llampron did not yet indicate what Facebook should do to make this right.
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